2. Once the Request for Water Service form is submitted, Aqua will review your request and determine if you are in Aqua’s Public Utility Commission certificated service territory and if a water main abuts the property address. This review will typically take 3-4 days to complete.

3. Following Aqua's review, we will contact you to inform you of our findings and to explain the next steps. If there is a main that abuts your property, you will be asked to submit an application. If you are not in our territory or a main does not abut your property, you may still be able to connect and we will provide you information on that process and forward your information to our main extension department.

• Submit ervice application D-143 is for a domestic service line
• Submit service application D-144 is for a fire water service line
• Submit service application D-145 is for a joint domestic and fire water service lines.
• Submit the Well Status Verification Form if an alternate source of water is present on the property.
• Include a proposed utility plan showing service lines and sizes.
• Review and save a copy of the Aqua Pennsylvania Installation Information for Plumbers and Builders

4. Aqua will review and provide comments or request changes to the submitted documents

• Allow 10-15 days for service application review and approval

5. Aqua will provide the applicant named in section A of the application with an approval letter for the connection to Aqua’s water Main. The letter will include the contact information for an Aqua representative so the applicant can schedule a site meeting to discuss the following:

• Review and determine the service installation location(s), meter box/vault specifications and location, and backflow protection requirements
• All new construction requires metering to be in an Aqua approved enclosure

6. Aqua will apply for any road opening permits and schedule the installation of the service connections from the water main to the right of way line/the property line. (This step may vary by location- details will be provided in the approval letter).

7. The property owner will be responsible for hiring a plumber to install the water line and meter box/vault on their property.

8. Aqua will inspect the meter box/vault, and once approved will schedule for the he meter installation.

9. Aqua will turn on the water to the property at the Aqua owned curb valve and Customer billing will begin.

Frequently Asked Questions:

How can I learn if Aqua PA water is available for my project location?

• Submit a Request for Water Service for information about water availability. Include the property address, municipality name and county. If an address is not assigned to the lot, provide a tax parcel number and neighboring address with the nearest intersecting street. Aqua will typlically respond in 3-5 days.

How can I obtain a “Will Serve Letter” for my project?

• Submit a Request for Water Service and check the box for WILL SERVE LETTER REQUEST. Include the project’s full address, municipality, county and a map or plan of the site. Include details of the project. For example: new construction, renovation, increase in service size, relocation, etc. Response time is 5-7 days.

• Aqua PA requires the name and credentials of the engineer who calculated the size of fire line. That information must be provided on any fire water service application.

• Aqua PA will arrange for the water service connection on the main, apply and pay for any road opening permits (local and state), and restore the roadway. Timelines vary depending on state highway permitting and/or your contractor’s schedule.

• Aqua PA must ensure our water supply is protected from cross-contamination with other water sources. A testable backflow device must be installed and tested annually if the well is still active.

In order for a developer to extend a water main to service a new development, the following process needs to be followed:

1. Please Request Water Service by filling out the form below. 

2. Aqua will review your request, evaluate our ability to serve this project and determine the main that will need to be extended.

3. If you need a will serve letter for your project, please check that box on the request for water service form.

Aqua will inform you of our ability to serve the development, and which main will need to be extended. If there are any system upgrades needed to serve your project, we will provide that information. If you have requested a will serve letter, one will be provided.

1. Developer’s engineer should submit a full set of land development plans, a fire marshal’s letter and a builder extension plan per Aqua drafting standards and drawing format:
   • See Fire Marshal’s letter template.
   • See Aqua’s New Business Package for drafting standards.
   • See CAD File for template of Aqua’s drawing format.
   • See Drafting Check List for items to include on drawing.
2. Aqua’s New Business Department will review and provide comments on the builder’s extension plan. Once the plan is approved, Aqua will send a plan approval letter.

1. After the plan approval letter is received by the engineer, the builder may request a builder’s extension agreement. To obtain this agreement, the builder must submit:
   • Detailed cost estimate from the Aqua pre-approved contractor that will install the water main.
   • Copy of the recorded deed if applicable.
   • Correct names, addresses, and contacts for each of the parties that are required to execute the agreement.
   • Builder is encouraged to request the builders extension agreement (BEA) as soon as they have approval and can provide these items, as preparing the BEA takes time.
2. Aqua’s New Business Department will prepare a builder’s extension agreement and attachment package and send to the developer/builder for completion and execution. 
   • See boilerplate agreement
   • See boilerplate attachment package
3. The builder/developer shall return the executed agreement and required attachments along with deposit check for Administrative Fee and Value-Added Fee.
   • See description of Administrative Fee
   • See description of Value Added Fee
4. Aqua’s new business department will review and approve the BEA for completeness. If any items are missing,  contract approval will be delayed until all items are received, correct and complete. 
5. The developer/builder will be required to complete and submit service applications as part of the builder’s extension agreement package.
   
   • See Form D-143 Domestic Water Service Application
   • See Form D-144 Fire Water Service Application
   • See Form D-145 Joint Domestic and Fire Water Service Application

1. Once Aqua has reviewed and approved the applications, an Aqua representative can attend your pre-construction meeting.

2. Details regarding the installation, inspection and testing requirements will be provided as part of the builder’s extension agreement.

3. Dedication/Contribution of water main. Upon completion of the extension project, and once the work has passed all testing and final inspections and as-built drawings have been approved, Aqua will take dedication of the main extension.

One month following the effective date of the dedication, at the builder's request, Aqua will lower the bond to not less than 20% of the final construction cost. Provided the builder is not in breach of any part of this agreement, Aqua will lower the bond and hold the 20% as a security of the builder's warranty to Aqua, in accordance with the terms of the agreement.