Aqua | Venango

Village of Reno Customers

Updates on your water service

Updated September 25

This week Aqua will be reading meters for the Venango Water Company from 9 a.m. through 3 p.m. on September 26, 27 and 28. Our representatives will wear Aqua uniforms and drive Aqua vehicles. All Aqua employees carry ID badges, and you may ask to see them. If you have any questions or concerns, please call our customer service team at 1.877.987.2782. See here for instructions on sharing your meter reading if we weren’t able to get into your home this week.

Background on the Situation

On August 12, Aqua Pennsylvania has been ordered by the Pennsylvania Public Utility Commission to operate the Venango Water Company (VWC) in the Reno community due to water quality concerns.

We immediately began working with the community to provide additional bottled water in the community, in coordination with active community efforts. Operationally, did the following to help lifting the do not consume order for the Venango Water Company system in the Reno community as quickly as possible:

Stabilized the system to ensure customers have access to non-potable water for sanitary use.
Hauled in clean water and flushed the system to help remove potentially contaminated water; we are continuing to identify areas where additional flushing is needed.
Identified multiple sampling locations throughout the community and are sharing our testing and results with the Pennsylvania Department of Environmental Protection, who will ultimately give us approval to lift the Do Not Consume order.

On September 1, Aqua Pennsylvania received approval from the Pennsylvania Department of Environmental Protection (DEP) to lift the Do Not Consume Order for Venango Water Company (VWC) customers. See the full public notice here.

Regular testing confirmed the water meets PADEP drinking water standards and is safe for consumption. We thank the PADEP, Venango Water Company owners, and Community leaders for their collaborative work to address this issue, and the VWC customers for their trust and patience.

You can see recent drinking water test results here.

FAQs

You can expect a few changes in the short term:
- First, you can now call our Aqua Customer Service Center—available 24/7/365—with any of your customer service needs.
- Aqua employees—who will be in Aqua uniform and with Aqua identification—will do the meter readings this month, and we will provide additional information before the meter readings occur.
- Venango Water Company will continue to manage your community’s sewer system.
We will ultimately move your bills to Aqua, but your existing rates will not change while we are solving this issue.

Aqua does not own the water system, but we were directed to start operating the system by the Pennsylvania Public Utility Commission (PUC) to address the serious water quality issues you’re facing. This is called a receivership.
We have done this many times before with systems like yours that need urgent attention and expertise – our only priority right now is to solve your system’s water issues. We are not focused on purchasing the system, and the eventual ownership of the system will be determined by the PUC.

Essential Utilities 2022 ESG report

Village of Reno Customers

Background on the Situation

FAQs

Is my water safe to drink?

What changes now that Aqua's operating our system?

Does Aqua own the water system now?

Who do I contact with customers service issues?

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