Helping Hand

Helping Hand is an assistance program designed to enable low-income customers to make manageable monthly payments.

About Helping Hand?

Helping Hand is designed to assist customers in need with their water and wastewater bills.

How does it work?

This program is focused on customers within the communities Aqua serves across Pennsylvania, and is funded by donations from Aqua customers like you. 

Benefits of the program?

Customers who make timely payments through Helping Hand receive a monthly credit to their accounts. In addition, the program provides first-time Helping Hand customers with a complimentary water conservation kit with information about how to detect and fix leaks, as well as identify and make minor plumbing repairs that can help reduce consumption.

Am I eligible for Helping Hand?

Customers who meet all three criteria below are eligible to participate in Helping Hand:

  • Household income is less than 200 percent of the federal poverty level
  • Account is more than 21 days past due
  • Customer has at least $110 in unpaid Aqua bills

How do I sign up for Helping Hand?

If you think you might be eligible for Helping Hand, please call 800.360.2998. If you are eligible, Aqua will work with the referred Helping Hand agency to develop a payment plan for you. In this plan a customer would pay a fixed monthly amount based on average bills for the preceding 12-month period.

If you have any questions, please call 877.987.2782 to request assistance on a delinquent account.

How can I give others a Helping Hand?

It's easy. If you don’t need the assistance of Helping Hand, but want to help others who do, please fill out the Helping Hand donation form. One hundred percent of your donation will go towards the bill of a customer in need, and the contribution is tax deductible. The form will ask you to:

  • Provide your Aqua account number, name and address
  • Select the frequency (one-time contribution or monthly) and amount of your donation

How much can I donate?

The Helping Hand program accepts donations starting a $1, although customers can choose to donate more. Donations can be set up as a one-time contribution or as a recurring monthly transaction.

When can I cancel my donation?

Anytime. Just complete the Helping Hand donation form and select “cancellation” as your donation type. Allow at least 30 days for your donation cancelation to become effective.