Aqua Service Alerts & Disruptions
There are different types of service alerts and disruptions that could impact your water supply. We strive to minimize these disruptions as much as possible. But, when they do occur, we want to make sure you have the information you need.
Scroll down to see any active service alerts and disruptions that are current in the states we serve. And to stay in the know, sign up for WaterSmart Alerts to receive notifications about water service emergencies quickly and conveniently.
Aqua Service Alerts
Select your state to view active water service alerts for your area.
Illinois
Update for Aqua Illinois Customers in the Timber Ridge Water System, Matteson Illinois:
November 14, 2025 -- This is an important follow up notice about your water from Aqua for customers of the Timber Ridge System. The boil water advisory for your system has been lifted.
You can resume normal use of your water.
Call 877.987.2782 for more information.
Alert for Aqua Illinois Customers in the Timber Ridge Water System, Matteson Illinois:
This is an important follow up notice sent November 13, 2025 to customers in the Timber Ridge Water System, Matteson Illinois.
Aqua experienced low chlorine residuals in your system on November 11, 2025 and out of an abundance of caution a boil water advisory was put into effect. We are actively working to resolve the issue and restore the chlorine residual levels.
We expect to receive the results of samples as early as November 14, 2025. Once we have the results, we will be able to advise if a lift on the boil water advisory will take place.
In the meantime, Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for five minutes and let it cool before use.
We apologize for any inconvenience and thank you for your cooperation.
Customers with questions can call our customer service team at 877.987.2782.
Indiana
New Jersey
North Carolina
Ohio
Aqua Marion, Ohio customers: Taste and Odor Issues: Updated Wednesday, December 17 at 2:30 p.m. EST
Advanced analysis of samples collected from the Marion water system have confirmed earlier evaluations that the compound causing taste and odor issues was geosmin, an organic compound that is detectable by humans at extremely low levels often resulting in smells that people describe as “earthy.”
There are no health concerns related to geosmin at detected levels and water from the system can be used normally. There is no need to boil water.
When the odor was detected over the weekend, operators changed the source water mix entering the plant and enhanced the water treatment process with carbon to better absorb the odor.
The odors are expected to dissipate over the next few days as the geosmin migrates through and out of the Marion distribution system. Above-freezing temperatures are allowing crews to open select fire hydrants in the system to flush the compound from water mains during daytime hours. This will expedite purging the geosmin from the system.
Once the geosmin has dissipated, customers may still detect odors especially those that are more sensitive to smells. Heating the water can increase the intensity of the smell. Customers may choose to run their hot water for several minutes to help remove the compound from water heaters.
For more information customers can visit the disruption map page or call Aqua customer service at 877.987.2782.
Aqua Marion, Ohio customers: Taste and Odor Issues: Updated Wednesday, December 17 at 2:30 p.m. EST
Advanced analysis of samples collected from the Marion water system have confirmed earlier evaluations that the compound causing taste and odor issues was geosmin, an organic compound that is detectable by humans at extremely low levels often resulting in smells that people describe as “earthy.”
There are no health concerns related to geosmin at detected levels and water from the system can be used normally. There is no need to boil water.
When the odor was detected over the weekend, operators changed the source water mix entering the plant and enhanced the water treatment process with carbon to better absorb the odor.
The odors are expected to dissipate over the next few days as the geosmin migrates through and out of the Marion distribution system. Above-freezing temperatures are allowing crews to open select fire hydrants in the system to flush the compound from water mains during daytime hours. This will expedite purging the geosmin from the system.
Once the geosmin has dissipated, customers may still detect odors especially those that are more sensitive to smells. Heating the water can increase the intensity of the smell. Customers may choose to run their hot water for several minutes to help remove the compound from water heaters.
For more information customers can visit the disruption map page or call Aqua customer service at 877.987.2782.
Aqua Marion, Ohio customers: Taste and Odor Issues
Over the weekend, operators at Aqua’s Marion water treatment plant detected an organic odor in the water entering the plant. The compound is not considered a health threat but may result in taste and odor issues.
In response, operators changed source water mix entering the plant from river water to primarily well water. Some river water is still being used to meet supply demands. Staff also enhanced the water treatment process to better absorb the odor and have increased water quality testing.
The odors are expected to dissipate over the next few days.
The water meets state and federal requirements and there is no need to boil water.
For more information customers can visit the disruption map or call Aqua customer service at 877.987.2782.
Pennsylvania
September 11, 2025 -- This is an important follow up notice about your water from Aqua for customers of the Venango Water System. The boil water advisory for your system has been lifted.
Based on test results received for samples collected after the presence of coliform bacteria in initial samples collected from bulk water trucks that supplement water supply in the system. Aqua issued this out of abundance of caution as additional samples were collected and you no longer need to boil water for consumption. Call 877.987.2782 for more information.
September 8, 2025 -- This is an important notice from Aqua sent September 8th to customers in the Venango water system.
Aqua has issued a boil water advisory due to the presence of coliform bacteria in initial samples collected from bulk water trucks that supplement water supply in the system.
Aqua is issuing this notice out of an abundance of caution as additional samples are being collected. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for 2 minutes and let it cool before use.
We will notify you as soon as it is no longer necessary to boil your water. We apologize for any inconvenience and thank you for your cooperation.
Please call Aqua at 877.987.2782 if you have any questions.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
The advisory in full can be viewed here.
Texas
Virginia
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