Aqua Service Alerts & Disruptions
There are different types of service alerts and disruptions that could impact your water supply. We strive to minimize these disruptions as much as possible. But, when they do occur, we want to make sure you have the information you need.
Scroll down to see any active service alerts and disruptions that are current in the states we serve. And to stay in the know, sign up for WaterSmart Alerts to receive notifications about water service emergencies quickly and conveniently.
Aqua Service Alerts
Select your state to view active water service alerts for your area.
Illinois
Drinking Water Alert for Infants
Due to recent rains combined with spring agricultural fertilization, nitrate levels increased in the Kankakee River impacting some customers served by our Kankakee Water Treatment Plant.
As a result, Aqua Illinois has issued a drinking water alert for customers with infants served by our Kankakee Water Treatment Plant due to unprecedented levels of nitrate in the Kankakee River. This includes customers served by our Kankakee, Peotone, and University Park systems. Recent water samples show elevated levels of nitrates, which may be harmful to infants under six months. Adults and children older than six months old MAY STILL drink the water, however, if you are pregnant or have specific health concerns, you may wish to consult your doctor.
Aqua’s systems were working as designed, and the company continues to monitor the nitrate level in the water.
Here's the most important information:
- What Happened:
- Due to recent rains combined with spring agricultural fertilization, nitrate levels increased in the Kankakee River impacting customers withinfants served by our Kankakee Water Treatment Plant.
- What You Need to Do:
- DO NOT GIVE THE WATER TO INFANTS under six months of age. Use bottled water for formula preparation.
- Los niños menores de 6 meses de edad no deben beber el agua. No use el agua para preparar la fórmula para bebés (biberón).
- Water, juice, and formula for children under six months of age should not be prepared with tap water. Bottled water or other water low in nitrates should be used for infants until further notice.
- DO NOT BOIL THE WATER, as excessive boiling can worsen elevated nitrate levels.
- What to Look Out For:
- Infants under six months of age could experience shortness of breath and blue color on the skin. If you notice this, seek medical attention immediately.
- What to Expect Next:
- We believe recent rains combined with spring agricultural fertilization have led to unprecedented nitrate levels. We are actively monitoring the nitrate levels from the river. We will continue to provide updates as quickly as possible and will alert customers when they can resume normal use of their water.
- Bottled water will be available for families with infants starting Sunday between 12:00pm to 7:00pm throughout the rest of the event. Water will be available at three locations:
- 1000 S. Schuyler Ave., Kankakee, IL 60901
- 1737 E. Amberstone Rd., Manteno, IL 60950
- 24650 S Western Avenue, University Park, Il 60484
Municipalities Affected by this notice:
- KankakeeMunicipalities served: City of Kankakee, Village of Bourbonnais, Village of Aroma Park, Village of Bradley, Village of Grant Park, Village of Limestone, Village of Manteno, Village of Peotone, Village of University Park and portions of the townships of Limestone, Bourbonnais, Kankakee, Manteno, Otto, Rockville, St. Anne, Summer, Yellowhead and Aroma.
- Peotone Municipalities served: Village of Peotone
- University Park Municipalities served: Village of University Park, portions of Green Garden, Crete and Monee townships.
For more information, contact our customer service team at 877.987.2782.
Si tiene preguntas o comentarios sobre este informe en español, favor de llamar al tel. 1.877.987.2782 para hablar con una persona bilingüe en español.
We appreciate your patience, understanding, and cooperation as we work diligently to address this issue.
You can see the full public notice here.
This notice may contain required or recommended regulatory language. Nothing herein is, is intended as, nor should be construed as a promise of or contract for payment or reimbursement of expenses incurred for any action you take on account of this notice.
Indiana
New Jersey
November 1, 2024 -- Due to drier than normal weather conditions in Pennsylvania and New Jersey, Aqua is encouraging customers to voluntarily conserve water. This request is being made following the Aqua team’s analysis of surface and groundwater conditions. Cutting back on water use during this period of extended dry weather is easier than many people may think. Here are some helpful tips on reducing water use: Don’t leave the water running when brushing your teeth or shaving. Take showers, not baths: Showers are more efficient and use less water. The shorter the shower, the better. A 10-minute shower uses half the amount of water as a full bathtub. Cut back on rinsing dishes. Scrape off the food and let the dishwasher do the rest. Only run the dishwasher when it is full. Limit your outdoor watering and check automatic sprinkler heads.Consider if areas of your yard can go without watering as we enter the colder season. To be clear, Aqua monitors and manages our water supplies actively every day and we are confident in being able to supply our systems, but we are recommending voluntary conservation as a precaution. While we cannot predict how long the dry weather will continue, our operations, environmental and compliance experts plan for this type of weather event with our customers in mind. Aqua’s drought team will continue to monitor the situation to ensure continued service and reliability. To this end, we ask our customers to use water wisely in this abnormal period that is affecting the entire two states. As always, if our customers have any specific concerns or questions, please reach out to us at 877.987.2782. We will keep you updated of any significant changes.
North Carolina
Ohio
Pennsylvania
Aqua Pennsylvania has lifted a Boil Water Advisory for customers served by the Cooperstown Water Company.
Customers can resume normal use of water after our test samples showed no danger to drinking water in this area.
Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
We thank customers for their patience and understanding.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for customers served by the Cooperstown Water Company.
A water main break has resulted in a loss of positive pressure in the distribution system.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
We thank customers for their patience and understanding as we work to resolve this issue.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
Aqua Pennsylvania is lifting a Boil Water Advisory for about 450 customers in Harmony Township, Beaver County served by the West Hickory Water Company.
Customers can resume normal use of water after our test samples showed no danger to drinking water in this area. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
We thank customers for their patience and understanding.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for about 450 customers in Harmony Township, Beaver County served by the West Hickory Water Company.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
We thank customers for their patience and understanding as we work to resolve this issue.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
As the drier than normal weather conditions persist across Pennsylvania, Aqua Pennsylvania is reminding customers that a Mandatory Water Conservation notice is still in effect for those served by our Roaring Creek Water Plant in the following communities: Northumberland County: (Ralpho Township, Zerbe Township, Coal Township, Mt. Carmel Township); Columbia County: (Conyngham Township, Centralia Borough); Schuylkill County: (Butler Township, Gordon Borough, Girardville Borough). Despite recent precipitation, we are still experiencing drought conditions. This mandatory water conservation order was issued on November 18, 2024. If restrictions are not put in place, customers could potentially see service impacts. Cooperation is critical to helping us ensure an adequate water supply.
To be clear, a mandatory water conservation notice applies to all NONESSENTIAL residential water use. You can find a full press release with more information and conservation tips in the link below.
Aqua Pennsylvania is monitoring the situation in Abington Township, Montgomery County as first responders work to control a fire at SPS Technologies. Aqua responded to the scene late Monday night and concluded that there is currently no risk to drinking water in the surrounding area. We will continue to monitor the situation and will alert customers of any drinking water quality concerns. Due to the firefighting effort, some customers in the area may experience lower than normal water pressure.
Aqua Pennsylvania customers might notice that their drinking water has a slightly salty taste. This change is largely attributed to the runoff of road salts used on roadways, parking lots, and other treated surfaces in response to winter storms and icing conditions. Road salts are typically made up of a combination of sodium, chloride and calcium, all of which are naturally occurring and can be found in drinking water on any given day. The Environmental Protection Agency (EPA) and the Pennsylvania Department of Environmental Protection (DEP) do not have drinking water standards for either sodium or calcium. EPA and DEP have a secondary standard for chloride, however secondary standards are not considered to have any public health risks. The issue is further exacerbated from low stream flow from the persistent drought which has the effect of limiting dilution of the chloride concentrations. Barring additional salting of roads, the salty taste in the water should pass within a few days. We thank our customers for their patience and understanding.
December 17, 2024 -- Aqua Pennsylvania has issued a continuation of the Boil Water Advisory that was already in effect for customers served by the Plumer Water Company in Venango County. Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission. Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
November 1, 2024 -- Due to drier than normal weather conditions in Pennsylvania and New Jersey, Aqua is encouraging customers to voluntarily conserve water. This request is being made following the Aqua team’s analysis of surface and groundwater conditions. Cutting back on water use during this period of extended dry weather is easier than many people may think. Here are some helpful tips on reducing water use: Don’t leave the water running when brushing your teeth or shaving. Take showers, not baths: Showers are more efficient and use less water. The shorter the shower, the better. A 10-minute shower uses half the amount of water as a full bathtub. Cut back on rinsing dishes. Scrape off the food and let the dishwasher do the rest. Only run the dishwasher when it is full. Limit your outdoor watering and check automatic sprinkler heads.Consider if areas of your yard can go without watering as we enter the colder season. To be clear, Aqua monitors and manages our water supplies actively every day and we are confident in being able to supply our systems, but we are recommending voluntary conservation as a precaution. While we cannot predict how long the dry weather will continue, our operations, environmental and compliance experts plan for this type of weather event with our customers in mind. Aqua’s drought team will continue to monitor the situation to ensure continued service and reliability. To this end, we ask our customers to use water wisely in this abnormal period that is affecting the entire two states. As always, if our customers have any specific concerns or questions, please reach out to us at 877.987.2782. We will keep you updated of any significant changes.
Texas
June 23, 2022 -- Please refer to the Aqua Service Disruption Map for information on watering restrictions.
Virginia
Aqua Service Disruption Map
View current water service disruptions or water outages on our disruption map. Enter your address in the search bar found at the top left of the screen to see any disruptions in your area.
WaterSmart Alerts
Aqua offers automated customer notification alerts designed for quick, reliable communication about your water quality and service in case of disruption. You can choose how you’d like us to contact you — by phone, email and/or text message. Click below to sign-up!