Aqua Service Alerts & Disruptions

There are different types of service alerts and disruptions that could impact your water supply. We strive to minimize these disruptions as much as possible. But, when they do occur, we want to make sure you have the information you need.
Scroll down to see any active service alerts and disruptions that are current in the states we serve. And to stay in the know, sign up for WaterSmart Alerts to receive notifications about water service emergencies quickly and conveniently.
Aqua Service Alerts
Select your state to view active water service alerts for your area.
Illinois
UPDATE: June 13, 2025 at 3:30 p.m. CST – Drinking Water Alert for Infants Lifted
In consultation with Illinois EPA, Aqua Illinois is lifting the drinking water advisory issued on June 7, 2025, for infants under six months old. Customers can now resume normal use of their drinking water. River nitrate levels, and those at the monitoring location required by the Illinois EPA are below the required level. Internal monitoring data has corroborated that all other monitoring locations are also under the nitrate limit. The advisory for infants under six months old for all municipalities is no longer in effect.
There will be no more bottled water distribution.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
Thank you for your patience and understanding as we worked to resolve this unprecedented incident.
Aqua Illinois levanta la recomendación de precaución respecto al consumo de agua potable para los bebés menores de 6 meses. Los clients pueden reanudar el uso normal del agua potable. Si tiene preguntas o comentarios sobre este informe en español, favor de llamar al tel. 1.877.987.2782 para hablar con una persona bilingüe en español.
Drinking Water Alert for Infants
Due to recent rains combined with spring agricultural fertilization, nitrate levels increased in the Kankakee River impacting some customers served by our Kankakee Water Treatment Plant.
As a result, Aqua Illinois has issued a drinking water alert for customers with infants served by our Kankakee Water Treatment Plant due to unprecedented levels of nitrate in the Kankakee River. This includes customers served by our Kankakee, Peotone, and University Park systems. Recent water samples show elevated levels of nitrates, which may be harmful to infants under six months. Adults and children older than six months old MAY STILL drink the water, however, if you are pregnant or have specific health concerns, you may wish to consult your doctor.
Aqua’s systems were working as designed, and the company continues to monitor the nitrate level in the water.
Here's the most important information:
- What Happened:
- Due to recent rains combined with spring agricultural fertilization, nitrate levels increased in the Kankakee River impacting customers withinfants served by our Kankakee Water Treatment Plant.
- What You Need to Do:
- DO NOT GIVE THE WATER TO INFANTS under six months of age. Use bottled water for formula preparation.
- Los niños menores de 6 meses de edad no deben beber el agua. No use el agua para preparar la fórmula para bebés (biberón).
- Water, juice, and formula for children under six months of age should not be prepared with tap water. Bottled water or other water low in nitrates should be used for infants until further notice.
- DO NOT BOIL THE WATER, as excessive boiling can worsen elevated nitrate levels.
- What to Look Out For:
- Infants under six months of age could experience shortness of breath and blue color on the skin. If you notice this, seek medical attention immediately.
- What to Expect Next:
- We believe recent rains combined with spring agricultural fertilization have led to unprecedented nitrate levels. We are actively monitoring the nitrate levels from the river. We will continue to provide updates as quickly as possible and will alert customers when they can resume normal use of their water.
- Bottled water will be available for families with infants starting Sunday between 12:00pm to 7:00pm throughout the rest of the event. Water will be available at three locations:
- 1000 S. Schuyler Ave., Kankakee, IL 60901
- 1737 E. Amberstone Rd., Manteno, IL 60950
- 24650 S Western Avenue, University Park, Il 60484
Municipalities Affected by this notice:
- KankakeeMunicipalities served: City of Kankakee, Village of Bourbonnais, Village of Aroma Park, Village of Bradley, Village of Grant Park, Village of Limestone, Village of Manteno, Village of Peotone, Village of University Park and portions of the townships of Limestone, Bourbonnais, Kankakee, Manteno, Otto, Rockville, St. Anne, Summer, Yellowhead and Aroma.
- Peotone Municipalities served: Village of Peotone
- University Park Municipalities served: Village of University Park, portions of Green Garden, Crete and Monee townships.
For more information, contact our customer service team at 877.987.2782.
Si tiene preguntas o comentarios sobre este informe en español, favor de llamar al tel. 1.877.987.2782 para hablar con una persona bilingüe en español.
We appreciate your patience, understanding, and cooperation as we work diligently to address this issue.
You can see the full public notice here.
This notice may contain required or recommended regulatory language. Nothing herein is, is intended as, nor should be construed as a promise of or contract for payment or reimbursement of expenses incurred for any action you take on account of this notice.
Indiana
New Jersey
North Carolina
Ohio
Monday, October 6 -- Aqua Ohio is assuring customers served by our Massillon Water Treatment Plant that drinking water is safe to use as normal following an incident outside of our plant Monday morning. While accepting delivery of treatment chemicals, a small amount of chlorine was mistakenly mixed with fluoride by the driver, who was not an Aqua employee, temporarily leading to an evacuation of the plant and two nearby businesses due to air quality concerns. That evacuation order has been lifted and there are no longer any air quality concerns. No Aqua employees were injured, and the driver was treated and released from a nearby medical center. Again, our plant is operating normally and there are no drinking water concerns. Customers with questions can call our customer service team at 877.987.2782.
Pennsylvania
September 11, 2025 -- This is an important follow up notice about your water from Aqua for customers of the Venango Water System. The boil water advisory for your system has been lifted.
Based on test results received for samples collected after the presence of coliform bacteria in initial samples collected from bulk water trucks that supplement water supply in the system. Aqua issued this out of abundance of caution as additional samples were collected and you no longer need to boil water for consumption. Call 877.987.2782 for more information.
September 8, 2025 -- This is an important notice from Aqua sent September 8th to customers in the Venango water system.
Aqua has issued a boil water advisory due to the presence of coliform bacteria in initial samples collected from bulk water trucks that supplement water supply in the system.
Aqua is issuing this notice out of an abundance of caution as additional samples are being collected. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for 2 minutes and let it cool before use.
We will notify you as soon as it is no longer necessary to boil your water. We apologize for any inconvenience and thank you for your cooperation.
Please call Aqua at 877.987.2782 if you have any questions.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
The advisory in full can be viewed here.
December 17, 2024 -- Aqua Pennsylvania has issued a continuation of the Boil Water Advisory that was already in effect for customers served by the Plumer Water Company in Venango County. Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission. Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
Texas
Virginia
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