Guides & Tips

Want to improve your home's efficiency, learn about HomeServe protection plans or what equipment is your responsibility?

Aqua can help. Our experts are here to inform and help to make sure your systems are running as safely and sustainably as possible.

And, whether you're a renter or homeowner, it's important to know which parts of your water or wastewater system are your responsibility, and information around how to help protect some of your home systems if necessary. Let's dive in.

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Division of Responsibilities

Much of the equipment we use to provide water and wastewater services is located beneath the ground, and it can be difficult for customers to determine what equipment is their responsibility and what equipment is Aqua’s responsibility. The following water and wastewater diagrams and descriptions help explain the equipment used to provide service and ownership clarification.



Protection Plans from HomeServe

The water and sewer service lines on your property are your financial responsibility, and they can fail unexpectedly. Aqua partners with HomeServe so we can offer our customers protection from the cost and inconvenience of dealing with unexpected line repairs. 

Customer's Water Line Responsibility

The Customer Service Line and Meter Pit are owned and maintained by you, the customer:

  • Customer Service Line: Extends from the curb stop or curb line to the building.
  • Meter Pit: Houses the water meter outside of the customer's home at an underground location. Customers are responsible for keeping the pit visible and for all plumbing within the pit.

Why Should You Protect Your Lines?

When water and sewer service lines fail, repairs will require time and money. Protection Plans from HomeServe were created to take care of customers when the unexpected happens. Coverage will provide you peace of mind knowing:

  • You'll be able to call to schedule a repair
  • Covered repairs or replacements to your lines are included (coverage is based on the program you enroll in).
  • Work is completed by a qualified professional from the HomeServe network.

Coverage subject to eligibility requirements, exclusions, waiting period and terms and conditions. Call 888.666.7711 or visit to learn more.

HomeServe Reviews

  • Great Customer Service:

    "The HomeServe Rep was extremely helpful on the phone and set up my appointment. The plumber arrived in a timely manner, did a very professional job and was finished in record time. I called at 9 a.m. and my sewer line was cleared by 12 p.m. Great job!" --- Maryann, Pennsylvania

  • Efficient Processing

    "Absolutely superb! From the dispatch center, to the online follow up, to the plumbers ... everyone is so prompt, professional and thorough. The plumbers were on time, cordial and very professional. This was such a big relief for me and I highly recommend every senior homeowner obtain policies with HomeServe." --- Francine, Pennsylvania

Want to Hear More?

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