Deer Haven Customers in Greentown

Updates on your water and wastewater service in Greentown, PA

Background on the Situation

Wastewater: On August 15, 2024, the Pennsylvania Public Utility Commission (PUC) entered an Emergency Order naming Aqua Pennsylvania as Receiver for the Deer Haven Wastewater System. The Emergency Order stemmed from a request filed by Deer Haven to have a capable public utility act as the Receiver during the pendency of the proposed transfer of its assets.

Water: On August 26, 2024, the PUC entered an Order naming Aqua Pennsylvania as Receiver for the Deer Haven Water System. The PUC originally named Pocono Water Works as the Receiver, but after Aqua expressed its ability to operate the Deer Haven Water system, the PUC transferred the Receivership to Aqua.

FAQs

Water customers who live in the White Beauty View Estates community are required to boil their water before consumption until further notice. Please see the attached Boil Water Advisory Public Notice from Aqua. It is important to note, this is the same Boil Water Notice previously issued by Deer Haven on June 26, 2024 - the Pennsylvania Department of Environmental Protection (DEP) required the re-issuance of the Boil Water Notice now that Aqua is acting as Receiver for the Deer Haven Water System. Aqua is working diligently with the DEP to correct a disinfection issue that necessitates the Boil Water advisory. Once the issue has been resolved and the disinfection system is proven to be compliant again, Aqua will notify you when it is safe to stop boiling your water.

Water customers in the White Pines townhomes do not need to boil their water prior to use.

Deer Haven Boil Water Advisory

You can expect a few changes in the short term:

First, you will now call our Aqua Customer Service Center—available 24/7/365—with any of your customer service needs. The Aqua Customer Service telephone number is 877.987.2782. You can also complete an online form at the Aquawater.com website and a Customer Service Representative will contact you within 24 hours.
Aqua will now bill you for water and/or wastewater service, but your existing rates will not change while we are the Receiver of the Deer Haven systems. Aqua offers multiple bill payment options for your convenience. Please click here for more information.

No, Aqua does not own the Deer Haven water or wastewater systems. Aqua was ordered by the PUC to temporarily manage and operate the water and wastewater systems while the PUC conducts an investigation. This process is called a Section 529 Proceeding (66 Pa. C.S. § 529) wherein the PUC will determine if the Deer Haven systems should be acquired by a capable public utility. You can find the PUC orders and other important documentation below.

Aqua has experience with troubled systems like yours that need urgent attention and expertise – our priority right now is to solve your system’s water and wastewater issues. We are not focused on purchasing the system, and the eventual ownership of the system will be determined by the PUC.