Deer Haven Customers in Greentown

Updates on your water and wastewater service in Greentown, PA

Important Service Update: As of Wednesday, November 6th, 2024, Deer Haven Water customers who live in the White Beauty View Estates community are NO LONGER REQUIRED to boil their water before consumption. Please see the Problem Corrected Public Notice from Aqua here.

Customers of Deer Haven, LLC who provides water and wastewater services in Greentown, Palmyra Township, Pike County, PA.

Background on the Situation:

PA PUC Orders Aqua Pennsylvania to be Temporary Receiver of Deer Haven, LLC and take over drinking water and wastewater services to these customers.

Wastewater: On August 15, 2024, the Pennsylvania Public Utility Commission (PUC) entered an Emergency Order naming Aqua Pennsylvania as Receiver for the Deer Haven Wastewater System. The Emergency Order stemmed from a request filed by Deer Haven to have a capable public utility act as the Receiver during the pendency of the proposed transfer of its assets.

Water: On August 26, 2024, the PUC entered an Order naming Aqua Pennsylvania as Receiver for the Deer Haven Water System. The PUC originally named Pocono Water Works as the Receiver, but after Aqua expressed its ability to operate the Deer Haven Water system, the PUC transferred the Receivership to Aqua.

Below are photos of the current condition of the Deer Haven water system:

FAQs

You can expect a few changes in the short term:

First, you will now call our Aqua Customer Service Center—available 24/7/365—with any of your customer service needs. The Aqua Customer Service telephone number is 877.987.2782. You can also complete an online form at the Aquawater.com website and a Customer Service Representative will contact you within 24 hours.
Aqua will now bill you for water and/or wastewater service, but your existing rates will not change while we are the Receiver of the Deer Haven systems. Aqua offers multiple bill payment options for your convenience. Please click here for more information.

Aqua is required to correct and improve operations of the drinking water and wastewater facilities so that they are in compliance with the current regulations and the operating permits for these facilities. There is no set timeline for this work, but we will work as quickly as possible to address any issues.

No, Aqua does not own the Deer Haven water or wastewater systems. Aqua was ordered by the PUC to temporarily manage and operate the water and wastewater systems while the PUC conducts an investigation. This process is called a Section 529 Proceeding (66 Pa. C.S. § 529) wherein the PUC will determine if the Deer Haven systems should be acquired by a capable public utility. You can find the PUC orders and other important documentation below.

Aqua has experience with troubled systems like yours that need urgent attention and expertise – our priority right now is to solve your system’s drinking water and wastewater issues. We are not focused on purchasing the system, and the eventual ownership of the system will be determined by the PUC.