Aqua Illinois Water Service Updates
Hawthorn Woods, Kildeer & Lake County Public Works Water Systems
Welcome to the Water Service Update page for the communities of Hawthorn Woods, Kildeer and Lake County.
In conjunction with the newly launched Water Service Advisory council, Aqua Illinois will share timely updates about your service and planned improvements to your water system. We will also keep you informed of the progress made to improve our emergency response and bolster the water system following the outage this July. This is just the start of our commitment to better communication and a more trusted partnership with our customers.
Community Update for Aqua Customers
September 19, 2024
Neighbors,
As part of our continued commitment to keep residents informed of our progress and improvements in your community, this update will highlight information shared at our most recent Advisory Council Meeting on September 17. As always, more information including meeting minutes and the slide deck presentation can be found in the ‘Helpful Resources’ section below.
Our quarterly meeting focused heavily on the July 19th incident and Aqua’s quick response time. Our new SCADA monitoring system worked as intended, which allowed Aqua to respond in less than 60 minutes. Water trucks were on standby, and customers did not lose water during this event.
There is always room to enhance our services. Our team had a productive discussion about how we can improve communications surrounding water usage, provide quicker updates to the outage map and deliver clearer information surrounding the criteria for a boil order advisory.
Additionally, our water treatment plant is still on schedule and is expected to come online in February 2025, weather permitting. This infrastructure investment includes a 2,250 square foot building and will house the ion exchange water filtration equipment. The construction cost of this project is $3 million with an overall cost and investment of $5 million in the community.
This investment, along with a new water tower, showcases the need for our pending rate case with the Illinois Commerce Commission (ICC). Over the summer, we held several public meetings to discuss this case and the ICC is expected to make a decision by the end of the year.
We will continue to provide you with regular updates here on our website, as well as through email and traditional mail.
Thank you,
David C. Carter
President, Aqua Illinois
