In Your Community

At Aqua North Carolina, we’re dedicated to doing the best for your community – because it’s our community, too. We’re committed to serving the communities in which we live, work and play through projects big and small.

Water is Earth’s most essential resource, and we strive to help customers like you access safe and reliable water. Our community improvement projects aim to improve filtration, provide system flushing, and conserve water through our pilot conservation rates program.

System Flushing Activities

Please click here for a map and update on and updated on the scheduled water main flushing activities planned for The Cape Master Water System in Wilmington, NC. Flushing in this area will begin on April 1, 2024and take place of three weeks.

Community Improvement Projects

Browse our list of completed filter projects that have received North Carolina Utilities Commission (NCUC) approval and are set to begin or are in progress, and projects that are currently awaiting NCUC approval. This is list updated quarterly, with the latest update April 1, 2023.

Read about some of our new community improvement projects:


Water Conservation Program

To achieve revenue sufficiency and stability while also sending appropriate efficiency and conservation signals to consumers, Aqua North Carolina — with NCUC approval — is piloting tiered conservation rates with four systems throughout our service territory.

Customers in each affected water system will receive direct correspondence about the conservation rate pilot program underway and that information will be shared here as it is communicated.

Arbor Run Water Conservation Rates Letter

Bayleaf Water Conservation Rates Letter

Merion Water Conservation Rates Letter

Pebble Bay Water Conservation Rates Letter