From Source to Tap: Groundwater Treatment 

Aqua’s Wastewater Services 

Understand Your Bill 

Home Efficiency Tips 

WaterSmart Alerts

Aqua ePortal

• Meeting Minutes 3/13/2025
• Meeting Slides 3/13/2025
• Meeting Minutes 9/17
• Meeting Slides 9/17
• Meeting Minutes - 4/17
• Meeting Slides - 4/17
• Meeting Minutes - 1/18
• Meeting Slides - 1/18
• Meeting Handout - 1/18
• Meeting Minutes - 11/13
• Meeting Slides - 11/13
• Meeting Minutes – 9/29
• Meeting Slides – 9/29 

• Click here to read our responses to questions from community leaders.
• Click here to read answers to additional questions that were posed during our 7/31 meeting.

September 19, 2024

Neighbors,

As part of our continued commitment to keep residents informed of our progress and improvements in your community, this update will highlight information shared at our most recent Advisory Council Meeting on September 17. As always, more information including meeting minutes and the slide deck presentation can be found in the ‘Helpful Resources’ section below.

Our quarterly meeting focused heavily on the July 19th incident and Aqua’s quick response time. Our new SCADA monitoring system worked as intended, which allowed Aqua to respond in less than 60 minutes. Water trucks were on standby, and customers did not lose water during this event.

There is always room to enhance our services. Our team had a productive discussion about how we can improve communications surrounding water usage, provide quicker updates to the outage map and deliver clearer information surrounding the criteria for a boil order advisory.

Additionally, our water treatment plant is still on schedule and is expected to come online in February 2025, weather permitting. This infrastructure investment includes a 2,250 square foot building and will house the ion exchange water filtration equipment. The construction cost of this project is $3 million with an overall cost and investment of $5 million in the community.

This investment, along with a new water tower, showcases the need for our pending rate case with the Illinois Commerce Commission (ICC). Over the summer, we held several public meetings to discuss this case and the ICC is expected to make a decision by the end of the year.

We will continue to provide you with regular updates here on our website, as well as through email and traditional mail.

Thank you,

David C. Carter

President, Aqua Illinois

April 29, 2024

Neighbors,

As part of our continued commitment to keep residents informed of our progress and improvements in your community, this update will highlight information shared at our most recent Advisory Council Meeting on April 17. As always, more information including meeting minutes and the slide deck presentation can be found in the ‘Helpful Resources’ section below.

As previously announced, both the Aqua ePortal and disruption map are now available to customers to facilitate your customer experience. The Aqua ePortal App is available for both iPhone and Android users. Customers can pay bills, view their usage and more on the free App. The Disruption Event Viewer is available on the Aqua Illinois website where visitors can view reports of service disruptions in and around their community. View the map here.

With monitoring and response efforts still a priority, we’ve piloted remote monitoring technology with positive results and increased response time. We also conducted a full tabletop exercise on March 13 to recreate the July 2023 outage and test response protocols. These exercises allow us to discover ways to increase efficiency and train staff on required operations and communication during a disruption.

Our water treatment plant is on-schedule to open in November and we expect construction to begin once final permitting is complete. In other infrastructure improvement news, we recently refurbished Well #1 with new pipe, which resulted in a capacity increase of more than 100,000 gallons per day. We also have received a full report on our second soil sample test around the main break last summer. At first glance, the report indicates elevated pipe corrosion. Once our analysis of the report is complete, we will share our plan to address the issue up to and including new pipe or a re-route to avoid areas that may accelerate pipe deterioration.

We will continue to provide you with regular updates here on our website, as well as through email and traditional mail.

Thank you,

David C. Carter

President, Aqua Illinois