August 2, 2024 -- Honesdale, PA customers -- Aqua Pennsylvania crews are aggressively responding to an equipment failure in our Honesdale service area which is causing issues with discolored water. Our test samples show there is no danger in drinking the water.If customers experience discolored water, the following steps can be taken: Let the water run for 5 minutes to see if it clears OR DO NOT use the water for 45 minutes to see if the water clears. If desired, bottled water is available for customers in the affected area on weekdays between 8:30 a.m. and 4:00 p.m. at Aqua’s Administrative Office 1775 N. Main Street, Honesdale, PA 18431. We advise customers not to launder clothes until the issue is resolved. We apologize for any inconvenience and appreciate our customers’ patience and understanding while we work to resolve this issue. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.

September 13, 2024 -- Aqua Pennsylvania crews are responding to a water pipe failure impacting more than 1,100 customers in the Mercer community served by the Shenango Valley Water System. Crews are working as quickly as possible to make the necessary repairs. Customers in the Lake Latonka community are NOT impacted. As a precaution, we are separately issuing a Boil Water Advisory for impacted customers in this area. Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions. Customers are also encouraged to sign up for our WaterSmart alerts at https://aquawater.com/watersmart-alerts.php or view our disruption map at the link below.

As of Sunday, September 15th at 5 p.m., Aqua Pennsylvania is lifting a Boil Water Advisory in place since Friday, September 13th impacting more than 1,100 customers in the Mercer community served by the Shenango Valley Water System. Customers can resume normal use of water after our test samples showed no danger to drinking water in this area. We thank customers for their patience and understanding as we worked to resolve this issue. Please call Aqua at 877.987.2782 if you have any questions. Customers are also encouraged to sign up for our WaterSmart alerts at the link below or view our disruption map at aquawater.com to be alerted about future disruptions.

Updated January 19, 2024 -- Aqua Illinois continues to work around the clock to address water pressure issues in the Danville community. We’ve corrected the equipment malfunction at our Danville water treatment plant, caused by the extreme temperatures in the region over the past week. Our operations are stabilized - we’re seeing increased water pressure in our plant, in readings we’re taking across the system, and through feedback from our customers. We anticipate that pressure will continue to improve over the weekend. We are still filling our reserves to increase pressure, which will take some time. We’re working on ways we can speed up the process and we ask customers to continue conserving water to help expedite our return to normal water levels. Once water pressure increases to an acceptable level, we can begin the process of working with the Illinois EPA to lift the precautionary boil water notice in effect for a number of previously notified Danville customers. We apologize for the inconvenience, and we will continue to keep customers and city officials updated. To get more information, customers can sign up for WaterSmart alerts to receive calls, texts and emails on the status of your water service and visit our online disruption map updated with the latest information. Both can be found on our Service Alerts page on the Aqua website via the link below.

Updated Jan 20, 2024 at 2:15 p.m. CST -- We’re continuing to make progress in building up the water reserves in our Danville system, which is further increasing water pressure and improving service for customers. For previously notified customers under our Precautionary Boil Water Advisory: we are waiting for the pressure to increase enough to begin required testing to lift the advisory.While we did not experience negative water quality impacts at our plant during this incident, our testing and collaboration with the Illinois EPA provides assurance that the water is safe to consume. We will provide an update when that testing process begins, which we anticipate will be by tomorrow midday, possibly sooner.

Aqua Illinois Update Updated January 21 at 9:20 p.m. CST -- As water pressure in our Danville system returns to normal, we are testing water in the communities where we’ve issued precautionary Boil Water Advisories. While we did not experience negative water quality impacts at our plant during this incident, our testing and collaboration with the Illinois EPA provides assurance that the water is safe to consume for those previously notified customers. As of 9:15 p.m. on Sunday, January 21, we’ve lifted the Precautionary Boil Water Advisory for customers west of Lowe's, north of Boiling Springs Road to West Newell Road, and North Vermilion to Bowman Avenue in Danville.We are awaiting test results for the other areas under Boil Water Advisories, and we hope to have positive updates for all customers by tomorrow. We will update customers directly as we lift the other Boil Water Advisories through our WaterSmart Alerts, as well as providing a public update.Customers can sign up for WaterSmart Alerts at the link below.

January 22, 2024 at 4:45 p.m. CST -- Over the past few hours, we have lifted the remaining precautionary Boil Water Advisories in our Danville system. While we did not see any water quality issues in our system, our testing in partnership with the Illinois Environmental Protection Agency is an important step to ensure the safety of our water. While water pressure continues to improve, we’re asking customers to continue to conserve water so that service returns to normal operating pressure across the system as quickly as possible. We will provide an update when we are back to normal operating levels. Thank you to our customers and community leaders for their patience and partnership as we resolved our operational challenges, and to our Aqua Illinois team who worked around the clock to restore clean, safe, reliable water to the community.

Sent January 28, 2024 to customers in Kankakee, Bradley, Bourbonnais, Grant Park, Manteno, Aroma Park, Limestone -- The rapid thaw and heavy rains this week in the Kankakee/University Park region have caused operational challenges in our water plant and distribution system that we’re working hard to address. As a result of increased turbidity (rocks and sediment from our source water based on high flow) in the plant, we are required to issue a Boil Water Notice that impacts customers in the following areas: Kankakee, Bradley, Bourbonnais, Grant Park, Manteno, Aroma Park, Limestone. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for five minutes and let it cool before use. We will notify you as soon as it is no longer necessary to boil your water. See the full notice at the link below. We apologize for any inconvenience and thank you for your cooperation. Please contact Aqua Customer Service at 877-987-2782 with any questions or concerns.

January 30, 2024 at 5:45 p.m. CST -- Over the past few hours, Aqua Illinois has lifted the Boil Water Advisory in our Kankakee system which includes Kankakee, Bradley, Bourbonnais, Grant Park, Manteno, Aroma Park, and Limestone. The decision to end the boil water notice was made after two rounds of testing at over 50 locations. The results of the more than 100 tests, taken 24 hours apart, have conclusively shown that water quality meets standards. Thank you for your patience as we worked to restore clean, safe, reliable water to the community.

July 9, 2024 -- Aqua Illinois has resolved a water main break impacting water service within the Village of Bradley, City of Kankakee, and Village of Bourbonnais, restoring pressure and water service to affected homes. Following an incident involving a construction company striking the water main, 6-8 homes experienced a temporary loss of water service, which has now been restored. As a precaution, these homes are under a 48-hour boil water advisory. Additionally, approximately 5,100 customers in surrounding areas experienced low water pressure, with normal pressure now restored. A 48-hour boil water advisory is also in place for these customers until further notice. Aqua is conducting water testing, and once samples are deemed safe, the boil water advisory will be lifted. Customers within the impacted areas are instructed to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation. Bring water to a boil, boil it for five minutes and let it cool before use. We will update customers directly as we lift Boil Water Advisories through our WaterSmart Alerts. Customers can sign up for WaterSmart Alerts at the link below.