July 21, 2024 -- Aqua Illinois has successfully repaired a water main break on a transmission main leading to the water tower, which had impacted the water recharging process in Hawthorn Woods. While water service was not disrupted to customers in the Village of Hawthorn Woods, Village of Kildeer, and Lake County, a 24-hour water boil advisory has been issued as a precautionary measure. Aqua is currently conducting water testing, and the advisory will be lifted once samples are confirmed safe. Customers in the affected areas are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation. To boil water, bring it to a boil for five minutes and let it cool before use. We will provide updates directly to customers regarding the lifting of the Boil Water Advisory through our WaterSmart Alerts. Customers can sign up for WaterSmart Alerts by visiting the link below.
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January 2, 2025 -- Aqua North Carolina will be flushing water mains in Bayleaf Master water system from January 6, 2025 - April 11, 2025. Customers may search by address or zoom in to view details when flushing is planned in their area. Status updates will be provided on the map as inclement weather could impact the schedule.
Aqua Pennsylvania continues to monitor the situation in Abington Township following the fire at SPS Technologies in Jenkintown. We are aware that some customers may have noticed their water appears slightly cloudy. Please know, the water is safe to drink. The pipes in the streets that deliver drinking water to our customers’ homes are the same pipes that service the fire hydrants used to battle the warehouse fire. The prolonged, intense movement of water used to fight the fire may stir up sediment in the pipes which can lead to cloudiness in the drinking water. This should clear up in a matter of days. We thank our customers for their patience and understanding.
Aqua Marion, Ohio customers: Taste and Odor Issues: Updated Wednesday, December 17 at 2:30 p.m. EST
Advanced analysis of samples collected from the Marion water system have confirmed earlier evaluations that the compound causing taste and odor issues was geosmin, an organic compound that is detectable by humans at extremely low levels often resulting in smells that people describe as “earthy.”
There are no health concerns related to geosmin at detected levels and water from the system can be used normally. There is no need to boil water.
When the odor was detected over the weekend, operators changed the source water mix entering the plant and enhanced the water treatment process with carbon to better absorb the odor.
The odors are expected to dissipate over the next few days as the geosmin migrates through and out of the Marion distribution system. Above-freezing temperatures are allowing crews to open select fire hydrants in the system to flush the compound from water mains during daytime hours. This will expedite purging the geosmin from the system.
Once the geosmin has dissipated, customers may still detect odors especially those that are more sensitive to smells. Heating the water can increase the intensity of the smell. Customers may choose to run their hot water for several minutes to help remove the compound from water heaters.
For more information customers can visit the disruption map page or call Aqua customer service at 877.987.2782.
Aqua Marion, Ohio customers: Taste and Odor Issues
Over the weekend, operators at Aqua’s Marion water treatment plant detected an organic odor in the water entering the plant. The compound is not considered a health threat but may result in taste and odor issues.
In response, operators changed source water mix entering the plant from river water to primarily well water. Some river water is still being used to meet supply demands. Staff also enhanced the water treatment process to better absorb the odor and have increased water quality testing.
The odors are expected to dissipate over the next few days.
The water meets state and federal requirements and there is no need to boil water.
For more information customers can visit the disruption map or call Aqua customer service at 877.987.2782.
Aqua Marion, Ohio customers: Taste and Odor Issues: Updated Wednesday, December 17 at 2:30 p.m. EST
Advanced analysis of samples collected from the Marion water system have confirmed earlier evaluations that the compound causing taste and odor issues was geosmin, an organic compound that is detectable by humans at extremely low levels often resulting in smells that people describe as “earthy.”
There are no health concerns related to geosmin at detected levels and water from the system can be used normally. There is no need to boil water.
When the odor was detected over the weekend, operators changed the source water mix entering the plant and enhanced the water treatment process with carbon to better absorb the odor.
The odors are expected to dissipate over the next few days as the geosmin migrates through and out of the Marion distribution system. Above-freezing temperatures are allowing crews to open select fire hydrants in the system to flush the compound from water mains during daytime hours. This will expedite purging the geosmin from the system.
Once the geosmin has dissipated, customers may still detect odors especially those that are more sensitive to smells. Heating the water can increase the intensity of the smell. Customers may choose to run their hot water for several minutes to help remove the compound from water heaters.
For more information customers can visit the disruption map page or call Aqua customer service at 877.987.2782.
Aqua Ohio Customers: Taste and Odor Alert
February 2, 2026 -- Over the weekend, operators at Aqua’s Marion water treatment plant detected an organic odor caused by geosmin in the water entering the plant. The compound is not considered a health threat but may result in taste and odor issues in tap water.
Staff continue to operate enhanced water treatment with the addition of carbon to absorb taste and odor causing organic compounds that may exist. Crews have also increased water quality testing and targeted flushing.
The water meets state and federal requirements and there is no need to boil water. Aqua continues to work with the Ohio EPA to ensure safe water.
For more information customers can visit the disruption map or call Aqua customer service at 877.987.2782.
February 16, 2026 -- Earlier this morning, operators at the Marion water treatment plant again detected taste and odor issues in the water system. They made treatment and source water adjustments and have not been able to detect any issues since 6:00am.
Crews are working to locate any appearances of the compound causing the issue as it moves through the distribution system and are opening hydrants to remove it.
If you noticed a change in water taste or odor today, it is important to contact our customer service department at 877.987.2782. This will allow us to log the appearance and to dispatch staff to respond in that area. Tests have not indicated any regulatory exceedances and there is no need to boil water.
April 21, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for nearly 200 customers in the borough of Gordon in Schuylkill County.
A water main break repair resulted in a loss of positive pressure in the distribution system, which may lead to low or no water pressure.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted.
Once repairs are complete, customers may experience cloudy water for a short period of time.
Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
We thank customers for their patience and understanding as we work to resolve this issue.
April 23, 2026 -- Aqua Pennsylvania is lifting a Boil Water Advisory for impacted customers in the borough of Gordon in Schuylkill County.
The Pennsylvania Department of Environmental Protection approved Aqua’s decision to lift the advisory. All customers can resume normal use of water.
We thank customers for their patience and understanding as we worked to resolve this issue. Customers can call Aqua Pennsylvania at 877.987.2782 if they have any questions.
May 5, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for customers on Highland Park Drive and Sawmill Road served by the Cooperstown Water Company due to a loss of disinfection treatment in that portion of the system.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
We thank customers for their patience and understanding as we work to resolve this issue.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.