July 9, 2024 -- Aqua Illinois has resolved a water main break impacting water service within the Village of Bradley, City of Kankakee, and Village of Bourbonnais, restoring pressure and water service to affected homes. Following an incident involving a construction company striking the water main, 6-8 homes experienced a temporary loss of water service, which has now been restored. As a precaution, these homes are under a 48-hour boil water advisory. Additionally, approximately 5,100 customers in surrounding areas experienced low water pressure, with normal pressure now restored. A 48-hour boil water advisory is also in place for these customers until further notice. Aqua is conducting water testing, and once samples are deemed safe, the boil water advisory will be lifted. Customers within the impacted areas are instructed to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation. Bring water to a boil, boil it for five minutes and let it cool before use. We will update customers directly as we lift Boil Water Advisories through our WaterSmart Alerts. Customers can sign up for WaterSmart Alerts at the link below.
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July 21, 2024 -- Aqua Illinois has successfully repaired a water main break on a transmission main leading to the water tower, which had impacted the water recharging process in Hawthorn Woods. While water service was not disrupted to customers in the Village of Hawthorn Woods, Village of Kildeer, and Lake County, a 24-hour water boil advisory has been issued as a precautionary measure. Aqua is currently conducting water testing, and the advisory will be lifted once samples are confirmed safe. Customers in the affected areas are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation. To boil water, bring it to a boil for five minutes and let it cool before use. We will provide updates directly to customers regarding the lifting of the Boil Water Advisory through our WaterSmart Alerts. Customers can sign up for WaterSmart Alerts by visiting the link below.
Aqua Pennsylvania continues to monitor the situation in Abington Township following the fire at SPS Technologies in Jenkintown. We are aware that some customers may have noticed their water appears slightly cloudy. Please know, the water is safe to drink. The pipes in the streets that deliver drinking water to our customers’ homes are the same pipes that service the fire hydrants used to battle the warehouse fire. The prolonged, intense movement of water used to fight the fire may stir up sediment in the pipes which can lead to cloudiness in the drinking water. This should clear up in a matter of days. We thank our customers for their patience and understanding.
September 14, 2026 -- Aqua Pennsylvania has issued a precautionary water conservation notice to customers in Shenandoah Heights due to a pump issue causing low pressure. Aqua customers in the affected area are advised to reduce non-essential water use until further notice. Crews are working to resolve the issue as quickly as possible. Until repairs are completed, customers may experience low pressure. We thank our customers for their cooperation and understanding.
August 3, 2026 -- Aqua Pennsylvania’s Shenandoah operations recently violated a drinking water requirement. Although this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did to correct this situation. Coliforms are bacteria that are naturally present in the environment and that are used as an indicator that a potential pathway exists through which contamination (including potentially harmful, waterborne pathogens) may enter the distribution system. We detected total coliform bacteria twice within a rolling 12-month period in our distribution system.
As a result, we were required to conduct a detailed Level 2 assessment of our system within 30 days. A Level 2 assessment is a detailed study of the water system treatment and distribution to identify potential problems and determine (if possible) why total coliform bacteria have been found in our water system. We failed to conduct the required Level 2 assessment within 30 days and have therefore violated a drinking water requirement.
All samples collected since the event have shown no presence of total coliform bacteria in the water system. There is no evidence that the water system is experiencing a contamination problem, and DEP has not required a boil water advisory or other immediate public health action.
To view a map of the Shenandoah Water System service area, click here.
August 6, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for all customers served by the Fryburg Water Company.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted.
Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
We thank customers for their patience and understanding as we work to resolve this issue.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://www.aquawater.com/rhodes for more information on this receivership.
September 16, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for customers on Highland Park Drive and Sawmill Road served by the Cooperstown Water Company.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
We thank customers for their patience and understanding as we work to resolve this issue.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://www.aquawater.com/rhodes for more information on this receivership.
August 10, 2026 -- Aqua Pennsylvania is lifting a Boil Water Advisory for all customers served by the Fryburg Water Company.
The Pennsylvania Department of Environmental Protection approved Aqua’s decision to lift the advisory. All customers can resume normal use of water.
We thank customers for their patience and understanding as we worked to resolve this issue.
Customers can call Aqua Pennsylvania at 877.987.2782 if they have any questions.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are encouraged to visit https://www.aquawater.com/rhodes for more information on this receivership.
July 6, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for all customers in the Mt. Cobb water system due to a water main break.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted.
Please call Aqua at 877.987.2782 if you have any questions.
We apologize for any inconvenience and thank you for your cooperation.
July 9, 2026 — Aqua Pennsylvania is lifting a Boil Water Advisory for all customers in the Mt. Cobb water system.
The Pennsylvania Department of Environmental Protection approved Aqua’s decision to lift the advisory. All customers can resume normal use of water.
We thank customers for their patience and understanding as we worked to resolve this issue.
Customers can call Aqua Pennsylvania at 877.987.2782 if they have any questions.