August 2, 2024 -- Honesdale, PA customers -- Aqua Pennsylvania crews are aggressively responding to an equipment failure in our Honesdale service area which is causing issues with discolored water. Our test samples show there is no danger in drinking the water.If customers experience discolored water, the following steps can be taken: Let the water run for 5 minutes to see if it clears OR DO NOT use the water for 45 minutes to see if the water clears. If desired, bottled water is available for customers in the affected area on weekdays between 8:30 a.m. and 4:00 p.m. at Aqua’s Administrative Office 1775 N. Main Street, Honesdale, PA 18431. We advise customers not to launder clothes until the issue is resolved. We apologize for any inconvenience and appreciate our customers’ patience and understanding while we work to resolve this issue. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.

As of Sunday, September 15th at 5 p.m., Aqua Pennsylvania is lifting a Boil Water Advisory in place since Friday, September 13th impacting more than 1,100 customers in the Mercer community served by the Shenango Valley Water System. Customers can resume normal use of water after our test samples showed no danger to drinking water in this area. We thank customers for their patience and understanding as we worked to resolve this issue. Please call Aqua at 877.987.2782 if you have any questions. Customers are also encouraged to sign up for our WaterSmart alerts at the link below or view our disruption map at aquawater.com to be alerted about future disruptions.

Aqua Pennsylvania continues to monitor the situation in Abington Township following the fire at SPS Technologies in Jenkintown. We are aware that some customers may have noticed their water appears slightly cloudy. Please know, the water is safe to drink. The pipes in the streets that deliver drinking water to our customers’ homes are the same pipes that service the fire hydrants used to battle the warehouse fire. The prolonged, intense movement of water used to fight the fire may stir up sediment in the pipes which can lead to cloudiness in the drinking water. This should clear up in a matter of days. We thank our customers for their patience and understanding. 

Aqua Marion, Ohio customers: Taste and Odor Issues: Updated Wednesday, December 17 at 2:30 p.m. EST

Advanced analysis of samples collected from the Marion water system have confirmed earlier evaluations that the compound causing taste and odor issues was geosmin, an organic compound that is detectable by humans at extremely low levels often resulting in smells that people describe as “earthy.” 

There are no health concerns related to geosmin at detected levels and water from the system can be used normally. There is no need to boil water.

When the odor was detected over the weekend, operators changed the source water mix entering the plant and enhanced the water treatment process with carbon to better absorb the odor. 

The odors are expected to dissipate over the next few days as the geosmin migrates through and out of the Marion distribution system. Above-freezing temperatures are allowing crews to open select fire hydrants in the system to flush the compound from water mains during daytime hours. This will expedite purging the geosmin from the system.

Once the geosmin has dissipated, customers may still detect odors especially those that are more sensitive to smells. Heating the water can increase the intensity of the smell. Customers may choose to run their hot water for several minutes to help remove the compound from water heaters.

For more information customers can visit the disruption map page or call Aqua customer service at 877.987.2782.

Aqua Marion, Ohio customers: Taste and Odor Issues

Over the weekend, operators at Aqua’s Marion water treatment plant detected an organic odor in the water entering the plant. The compound is not considered a health threat but may result in taste and odor issues. 

In response, operators changed source water mix entering the plant from river water to primarily well water. Some river water is still being used to meet supply demands. Staff also enhanced the water treatment process to better absorb the odor and have increased water quality testing. 

The odors are expected to dissipate over the next few days.

The water meets state and federal requirements and there is no need to boil water. 

For more information customers can visit the disruption map or call Aqua customer service at 877.987.2782.

Aqua Marion, Ohio customers: Taste and Odor Issues: Updated Wednesday, December 17 at 2:30 p.m. EST

Advanced analysis of samples collected from the Marion water system have confirmed earlier evaluations that the compound causing taste and odor issues was geosmin, an organic compound that is detectable by humans at extremely low levels often resulting in smells that people describe as “earthy.” 

There are no health concerns related to geosmin at detected levels and water from the system can be used normally. There is no need to boil water.

When the odor was detected over the weekend, operators changed the source water mix entering the plant and enhanced the water treatment process with carbon to better absorb the odor. 

The odors are expected to dissipate over the next few days as the geosmin migrates through and out of the Marion distribution system. Above-freezing temperatures are allowing crews to open select fire hydrants in the system to flush the compound from water mains during daytime hours. This will expedite purging the geosmin from the system.

Once the geosmin has dissipated, customers may still detect odors especially those that are more sensitive to smells. Heating the water can increase the intensity of the smell. Customers may choose to run their hot water for several minutes to help remove the compound from water heaters.

For more information customers can visit the disruption map page or call Aqua customer service at 877.987.2782.

Aqua Ohio Customers: Taste and Odor Alert

February 2, 2026 -- Over the weekend, operators at Aqua’s Marion water treatment plant detected an organic odor caused by geosmin in the water entering the plant. The compound is not considered a health threat but may result in taste and odor issues in tap water. 

Staff continue to operate enhanced water treatment with the addition of carbon to absorb taste and odor causing organic compounds that may exist. Crews have also increased water quality testing and targeted flushing. 

The water meets state and federal requirements and there is no need to boil water. Aqua continues to work with the Ohio EPA to ensure safe water.

For more information customers can visit the disruption map or call Aqua customer service at 877.987.2782.