August 2, 2024 -- Honesdale, PA customers -- Aqua Pennsylvania crews are aggressively responding to an equipment failure in our Honesdale service area which is causing issues with discolored water. Our test samples show there is no danger in drinking the water.If customers experience discolored water, the following steps can be taken: Let the water run for 5 minutes to see if it clears OR DO NOT use the water for 45 minutes to see if the water clears. If desired, bottled water is available for customers in the affected area on weekdays between 8:30 a.m. and 4:00 p.m. at Aqua’s Administrative Office 1775 N. Main Street, Honesdale, PA 18431. We advise customers not to launder clothes until the issue is resolved. We apologize for any inconvenience and appreciate our customers’ patience and understanding while we work to resolve this issue. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.

As of Sunday, September 15th at 5 p.m., Aqua Pennsylvania is lifting a Boil Water Advisory in place since Friday, September 13th impacting more than 1,100 customers in the Mercer community served by the Shenango Valley Water System. Customers can resume normal use of water after our test samples showed no danger to drinking water in this area. We thank customers for their patience and understanding as we worked to resolve this issue. Please call Aqua at 877.987.2782 if you have any questions. Customers are also encouraged to sign up for our WaterSmart alerts at the link below or view our disruption map at aquawater.com to be alerted about future disruptions.

Aqua Pennsylvania continues to monitor the situation in Abington Township following the fire at SPS Technologies in Jenkintown. We are aware that some customers may have noticed their water appears slightly cloudy. Please know, the water is safe to drink. The pipes in the streets that deliver drinking water to our customers’ homes are the same pipes that service the fire hydrants used to battle the warehouse fire. The prolonged, intense movement of water used to fight the fire may stir up sediment in the pipes which can lead to cloudiness in the drinking water. This should clear up in a matter of days. We thank our customers for their patience and understanding. 

September 14, 2026 -- Aqua Pennsylvania has issued a precautionary water conservation notice to customers in Shenandoah Heights due to a pump issue causing low pressure. Aqua customers in the affected area are advised to reduce non-essential water use until further notice. Crews are working to resolve the issue as quickly as possible. Until repairs are completed, customers may experience low pressure. We thank our customers for their cooperation and understanding.

August 3, 2026 -- Aqua Pennsylvania’s Shenandoah operations recently violated a drinking water requirement. Although this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did to correct this situation. Coliforms are bacteria that are naturally present in the environment and that are used as an indicator that a potential pathway exists through which contamination (including potentially harmful, waterborne pathogens) may enter the distribution system. We detected total coliform bacteria twice within a rolling 12-month period in our distribution system. 

As a result, we were required to conduct a detailed Level 2 assessment of our system within 30 days. A Level 2 assessment is a detailed study of the water system treatment and distribution to identify potential problems and determine (if possible) why total coliform bacteria have been found in our water system. We failed to conduct the required Level 2 assessment within 30 days and have therefore violated a drinking water requirement. 

All samples collected since the event have shown no presence of total coliform bacteria in the water system. There is no evidence that the water system is experiencing a contamination problem, and DEP has not required a boil water advisory or other immediate public health action.

To view a map of the Shenandoah Water System service area, click here.

August 6, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for all customers served by the Fryburg Water Company.  

Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted.  

Please call Aqua Pennsylvania at 877.987.2782 if you have any questions. 

We thank customers for their patience and understanding as we work to resolve this issue. 

Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.  

Customers are also encouraged to visit https://www.aquawater.com/rhodes for more information on this receivership. 

September 16, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for customers on Highland Park Drive and Sawmill Road served by the Cooperstown Water Company.  

Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions. 

We thank customers for their patience and understanding as we work to resolve this issue. 

Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.  

Customers are also encouraged to visit https://www.aquawater.com/rhodes for more information on this receivership. 

August 10, 2026 -- Aqua Pennsylvania is lifting a Boil Water Advisory for all customers served by the Fryburg Water Company. 

The Pennsylvania Department of Environmental Protection approved Aqua’s decision to lift the advisory. All customers can resume normal use of water.  

We thank customers for their patience and understanding as we worked to resolve this issue.  

Customers can call Aqua Pennsylvania at 877.987.2782 if they have any questions.  

Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.   

Customers are encouraged to visit https://www.aquawater.com/rhodes for more information on this receivership. 

July 6, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for all customers in the Mt. Cobb water system due to a water main break. 

Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted.  

Please call Aqua at 877.987.2782 if you have any questions.

We apologize for any inconvenience and thank you for your cooperation.