Aqua Service Alerts & Disruptions
There are different types of service alerts and disruptions that could impact your water supply. We strive to minimize these disruptions as much as possible. But, when they do occur, we want to make sure you have the information you need.
Scroll down to see any active service alerts and disruptions that are current in the states we serve. And to stay in the know, sign up for WaterSmart Alerts to receive notifications about water service emergencies quickly and conveniently.
Aqua Service Alerts
Select your state to view active water service alerts for your area.
Illinois
Update for Aqua Illinois Customers in the Timber Ridge Water System, Matteson Illinois:
November 14, 2025 -- This is an important follow up notice about your water from Aqua for customers of the Timber Ridge System. The boil water advisory for your system has been lifted.
You can resume normal use of your water.
Call 877.987.2782 for more information.
Alert for Aqua Illinois Customers in the Timber Ridge Water System, Matteson Illinois:
This is an important follow up notice sent November 13, 2025 to customers in the Timber Ridge Water System, Matteson Illinois.
Aqua experienced low chlorine residuals in your system on November 11, 2025 and out of an abundance of caution a boil water advisory was put into effect. We are actively working to resolve the issue and restore the chlorine residual levels.
We expect to receive the results of samples as early as November 14, 2025. Once we have the results, we will be able to advise if a lift on the boil water advisory will take place.
In the meantime, Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for five minutes and let it cool before use.
We apologize for any inconvenience and thank you for your cooperation.
Customers with questions can call our customer service team at 877.987.2782.
Indiana
New Jersey
North Carolina
Ohio
Monday, October 6 -- Aqua Ohio is assuring customers served by our Massillon Water Treatment Plant that drinking water is safe to use as normal following an incident outside of our plant Monday morning. While accepting delivery of treatment chemicals, a small amount of chlorine was mistakenly mixed with fluoride by the driver, who was not an Aqua employee, temporarily leading to an evacuation of the plant and two nearby businesses due to air quality concerns. That evacuation order has been lifted and there are no longer any air quality concerns. No Aqua employees were injured, and the driver was treated and released from a nearby medical center. Again, our plant is operating normally and there are no drinking water concerns. Customers with questions can call our customer service team at 877.987.2782.
Pennsylvania
September 11, 2025 -- This is an important follow up notice about your water from Aqua for customers of the Venango Water System. The boil water advisory for your system has been lifted.
Based on test results received for samples collected after the presence of coliform bacteria in initial samples collected from bulk water trucks that supplement water supply in the system. Aqua issued this out of abundance of caution as additional samples were collected and you no longer need to boil water for consumption. Call 877.987.2782 for more information.
September 8, 2025 -- This is an important notice from Aqua sent September 8th to customers in the Venango water system.
Aqua has issued a boil water advisory due to the presence of coliform bacteria in initial samples collected from bulk water trucks that supplement water supply in the system.
Aqua is issuing this notice out of an abundance of caution as additional samples are being collected. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for 2 minutes and let it cool before use.
We will notify you as soon as it is no longer necessary to boil your water. We apologize for any inconvenience and thank you for your cooperation.
Please call Aqua at 877.987.2782 if you have any questions.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
The advisory in full can be viewed here.
December 17, 2024 -- Aqua Pennsylvania has issued a continuation of the Boil Water Advisory that was already in effect for customers served by the Plumer Water Company in Venango County. Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission. Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
Texas
Virginia
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WaterSmart Alerts
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