Skip to main content
Home Aqua: An Essential Utilities Company

Ohio

Ohio

Serving 474,000 people, Aqua Ohio is committed to providing safe and reliable water and wastewater services to 20 counties across the Buckeye state.

Secondary Link
Secondary Description

Since the first pipe was laid in 1886, we’ve been dedicated to improving infrastructure. Learn about the projects we have going on around the country.

Aqua Aid Ohio

Aqua Aid is an assistance program that provides grants to customers in need. It is funded through generous donations from Essential shareholders. Visit our Aqua Aid page to request assistance.

Monday, October 6 -- Aqua Ohio is assuring customers served by our Massillon Water Treatment Plant that drinking water is safe to use as normal following an incident outside of our plant Monday morning. While accepting delivery of treatment chemicals, a small amount of chlorine was mistakenly mixed with fluoride by the driver, who was not an Aqua employee, temporarily leading to an evacuation of the plant and two nearby businesses due to air quality concerns. That evacuation order has been lifted and there are no longer any air quality concerns. No Aqua employees were injured, and the driver was treated and released from a nearby medical center. Again, our plant is operating normally and there are no drinking water concerns. Customers with questions can call our customer service team at 877.987.2782.


Aqua Ohio Marion Main Replacement

Aqua to Kick off New Year With Longest Local Water Main Replacement Project in Decades

December 14, 2023 -- Aqua is announcing plans to replace more than a mile of water main along Mount Vernon Avenue beginning in January with a budget of $3,163,860. Signs announcing the project and traffic impacts will be installed along the route beginning Monday, December 18. Construction will begin at the Mount Vernon Avenue and Church Street intersection and end at Forest Lawn Boulevard. To minimize traffic impacts Aqua has broken the project into four phases.

Aqua OH Ashtabula Main Replacement

Aqua announces plan to replace more than a mile of water main along Columbus Avenue in Ashtabula, Ohio

December 14, 2023 -- Aqua is announcing plans to replace a 20–inch water main along Columbus Avenue from East 6th Street south to East 27th Street in Ashtabula. The purpose of the project is to enhance service reliability by replacing the 75-year old main.

Other details about the project include:

Aqua Ohio Employee Steps Up To Help Those in Need

On the way out to his car, Travis Leonard realized his clothes were covered in dog fur, but he didn’t have time to change. He grabbed an extra bath towel he had lying around to place on his seat for protection.

Travis, an employee with Aqua in the Struthers, Ohio division, was on his way to help deliver a bed he built as an involved volunteer with Sleep in Heavenly Peace, an organization dedicated to building, assembling and delivering beds fully equipped with mattresses, sheets, pillows and blankets to children and families in need.

Aqua Ohio Employee Spotlight: Jennifer Johnson

Aqua continues to highlight each of our eight states for a month at a time. Throughout July, our focus has been on sharing all about Aqua Ohio. One way we’re sharing our story, is by sharing our employees’ stories.

When Aqua Ohio Area Manager Jennifer Johnson was preparing to graduate from Youngstown State University in the spring of 1998, she wasn’t expecting her first job to be with a water utility.

Subscribe to Ohio
Aqua: An Essential Utilities Company
Contact us

© 2025 Essential Utilities, Inc. All Rights Reserved
762 West Lancaster Ave., Bryn Mawr, PA 19010
877.987.2782
Jump back to top