Aqua will:

• Identify the material type of your service line. 
• Provide sampling bottles and instructions and test your water for lead.
• Enter into an agreement to replace your portion of the service line
• Replace your service line and provide pitcher filters to protect against lead for six months after disturbance.
• Restore your property as reasonably as practicable
• Dedicate the new service line back to you, at which time you will reassume responsibility.
• Provide a warranty on the work completed

Aqua Pennsylvania now has been granted the authority to assist Customers in replacing the Customer-owned portion of the service line if that service line is identified as lead or galvanized. Under the Customer Lead Service Line Replacement Program (“Replacement Program”), Aqua PA will identify customer-owned service lines that are lead or galvanized, enter into an agreement with the Customer to replace the Customer-owned portion of the service line and restore the Customer’s property at no direct cost to the customer, dedicate the newly installed customer portion of the service line back to the Customer, and provide a warranty on the work completed to replace the Customer-owned lead or galvanized service line.

Aqua is currently developing its Service Line Inventory in compliance with EPA regulations. Aqua is performing investigative work in advance of main replacement projects and in areas of higer probability of lead service lines. Aqua is also working with customers to identify service line material and to replace lead and galvanized service lines.

Please see below for information on lead, Aqua's Lead Service Line Replacement Program and steps for flushing instructions to follow after replacement of a lead service line.

Lead Fact Sheet

Lead Service Line Replacement Program Information Sheet

Flushing Instructions