UPDATE February 21 at 3:10 p.m. Aqua Pennsylvania is lifting a Boil Water Advisory for ALL its customers in the Shenandoah service area including Shenandoah Borough, West Mahanoy Township and Butler Township. 

The Pennsylvania Department of Environmental Protection approved Aqua’s decision to lift the advisory. All customers can resume normal use of water. The Aqua water trucks stationed outside Shenandoah Borough Hall will no longer be available.  

Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.   

We thank customers for their patience and understanding as we worked to resolve this issue. 

View the lift in full here

A Message from Aqua Pennsylvania President to all Customers in Shenandoah Service Area

Aqua Pennsylvania is committed to delivering safe and reliable drinking water to its customers. We would like to address the recent incident that occurred in Shenandoah and outline the measures Aqua implemented to resolve the situation and improve reliability in the future. 

When emergencies arise, such as the incident on Monday, February 16 in Shenandoah, our immediate priority is to address the issue. Some customers were without water, while many others experienced low pressure but maintained service. Aqua swiftly mobilized crews from Shenandoah and across the state, gathering more than 40 employees and contractors onsite, and remotely to help resolve the situation. We deployed these resources rapidly, in search of the source of the leak that caused a system-wide Boil Water Advisory.  

Our team of dedicated men and women worked tirelessly to pinpoint the source of the leak responsible for the disruption. Leak detection is a slow methodical process that requires significant effort when dealing with a water system in a geographically complex area.  In fact, we found and repaired 14 pipe leaks throughout the event. Late in the evening on Wednesday, February 18 Aqua crews and the borough discovered that a service line ruptured inside an abandoned store on N. Main Street. We moved quickly to stop the leak, and Aqua’s system began to recover. In turn, we were able to return normal water service to our customers. 

The health and safety of everyone in the community is of utmost importance. Aqua followed protocol established by the Pennsylvania Department of Environmental Protection before getting their approval to lift the Boil Water Advisory for the entire Shenandoah Service area. Steps included analysis at Aqua Pennsylvania’s state certified laboratory in Bryn Mawr which expedited the process. The advisory was officially lifted on Saturday, February 21 around 3:00 p.m.  

We know this was an inconvenience for our customers and we thank you for your patience and understanding.  

Aqua Pennsylvania acquired the Shenandoah water system in July 2023. Since that time, we have invested nearly $8.5 million in infrastructure repairs and upgrades to the aging system. But more needs to be done given the age of the infrastructure and its poor condition.  We remain dedicated to making those improvements to the system so that we can provide high quality service for years to come. 

We want you to know you can count on Aqua Pennsylvania 24/7, 365 days a year. Our mission is to protect and provide Earth’s most essential resource. It is a responsibility we take seriously, and we will never stop putting our customers’ needs first. 

Thank you for the opportunity to serve your community, 

Marc A. Lucca, 
President, Aqua Pennsylvania 

Service Alerts 

Update: February 21, 2026 at 8:45 a.m. Aqua Pennsylvania crews completed necessary repairs on the leak in the Lost Creek area of West Mahanoy Township. All customers in that area should have normal water pressure. The Boil Water Advisory remains in effect for all Aqua Pennsylvania customers in its Shenandoah service area including Shenandoah Borough, West Mahanoy Township and Butler Township.  

Update: February 20, 2026 at 9:15 p.m. Aqua Pennsylvania customers in the Lost Creek area of West Mahanoy Township may experience little to no water pressure through the night (Friday) due to a new leak. We isolated the leak in an area that is unsafe to access at night. Aqua crews will need to wait until daylight to find the exact location of the leak and complete repairs. We thank customers for their patience and understanding as we work to resolve this issue. 

Update: February 20, 2026: A Boil Water Advisory remains in effect for all Aqua Pennsylvania customers in its Shenandoah service area including Shenandoah Borough, West Mahanoy Township and Butler Township. While customers may have normal water pressure, it is imperative that you continue to boil water or use bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation. Until you hear directly from Aqua Pennsylvania, the Boil Water Advisory remains in effect. Aqua is following protocol set forth by the Pennsylvania Department of Environmental Protection to ensure the health and safety of customers.  We thank our customers for their patience and understanding. You can call Aqua at 877.987.2782 with any questions. 

Update: February 19, 2026: A Boil Water Advisory remains in effect for all Aqua Pennsylvania customers in its Shenandoah service area including Shenandoah Borough, West Mahanoy Township and Butler Township. Aqua’s system is returning to normal capacity, and all customers now have some level of water service.  Aqua has two water trucks to supply customers with drinkable water. Customers are asked to bring their own jugs or containers to fill with water. The water from the water trucks does not need to be boiled. The trucks are located at 15 W. Washington Street across from Shenandoah Borough Hall from 8:00am to 9:00pm. We are moving the trucks inside overnight to prevent the water from freezing. The water trucks will be back on-site Friday at 8:00am. Customers will be notified by Aqua Pennsylvania when the Boil Water Advisory is lifted. We thank our customers for their patience and understanding. You can call Aqua at 877.987.2782 with any questions.  

Update: February 19, 2026: A Boil Water Advisory remains in effect for all Aqua Pennsylvania customers in its Shenandoah service area including Shenandoah Borough, West Mahanoy Township and Butler Township. System pressure has been restored to most of the service area. However, customers are encouraged to limit non-essential water use to allow our system to continue to recover. Aqua has two water trucks to supply customers with drinkable water. Customers are asked to bring their own jugs or containers to fill with water. The water from the water trucks does not need to be boiled. The trucks are located at 15 W. Washington Street across from Shenandoah Borough Hall from 8:00am to 9:00pm. We are moving the trucks inside overnight to prevent the water from freezing.  Aqua is working diligently to resolve this issue. Customers will be notified by Aqua Pennsylvania when the issue is resolved, and the Boil Water Advisory is lifted. We thank our customers for their patience and understanding. You can call Aqua at 877.987.2782 with any questions. 

Update: February 18, 2026: A Boil Water Advisory remains in effect for all Aqua Pennsylvania customers in its Shenandoah service area including Shenandoah Borough, West Mahanoy Township and Butler Township. While some areas have water service, some areas of the Borough are without water.  Aqua has brought in a second water truck to supply customers with drinkable water. Customers are asked to bring their own jugs or containers to fill with water. The water from the water trucks does not need to be boiled. The trucks are located at 15 W. Washington Street across from Shenandoah Borough Hall. Aqua is working diligently to resolve this issue which stems from recent extreme cold and subsequent leaks to the water system. Customers will be notified by Aqua Pennsylvania when the issue is resolved, and the Boil Water Advisory is lifted. Customers can call Aqua at 877.987.2782 if they have any questions. 

Update: February 17, 2026: A Boil Water Advisory remains in effect for all customers in Shenandoah. There are some areas of the Borough that are without water. The issue stems from the recent extreme cold and subsequent leaks to the water system. Aqua has brought in a water truck to supply those customers with potable water. The truck is located outside Shenandoah Borough Hall at 15 W. Washington Street. Customers are asked to bring their own jugs or containers to fill with water. We apologize for the inconvenience and thank our customers for their patience and understanding. Aqua is working diligently to resolve this issue. Customers will be notified when the Boil Water Advisory is lifted. Customers can call Aqua Pennsylvania at 877.987.2782 if they have any questions. 

Update February 16, 2026: Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for all customers in Shenandoah, Schuylkill County. An apparent water main break has resulted in a loss of pressure in portions of the system. If you observe pooling or flowing water in abnormal areas that may indicate leaking pipes, please call Aqua Pennsylvania at 877.987.2782. Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. We thank customers for their patience and understanding as we work to resolve this issue. 

View the advisory in full here
 

Avoid Scams: Identifying Aqua Employees 

Protect yourself from scams and imposters by properly identifying Aqua employees 

At Aqua, our top priority is to provide clean, safe, reliable water and wastewater services to our customers. We also want to protect our customers from imposters by helping properly identify Aqua employees. 

When will Aqua visit my home? 

Typically, Aqua will need to gain access to your home for service or to exchange a meter, or to respond to a problem you’re aware of ahead of time. In most instances, we’ll schedule an appointment and you’ll know to expect us. 

There are a few instances in which Aqua employees could make an unannounced visit: 

• We could visit to make you aware of an unscheduled service outage, such as a main break. In this case, the employee would not need to access the inside of your home.
• We could make an unannounced visit to investigate a property that has had multiple "zero usage" bills or an account that has not had a meter read for more than 45 days. In these cases, the employee would have an Aqua photo identification card.
• If a meter reader has trouble getting remote meter read from outside your home, an employee might ask to enter you home to read the meter, in which case they would present their photo identification card. 

Regardless of whether the appointment is scheduled or unannounced, we always want you to confirm that the person who comes to your property is an Aqua representative. 

How do I identify an Aqua employee? 

Here’s how you can spot an Aqua employee: 

• They drive company vehicles (mostly white Chevrolets) with the Aqua logo
• They are dressed in company uniforms with the Aqua logo
• They carry photo identification with the Aqua logo. 

Employees should introduce themselves to the property owner and voluntarily present their photo identification cards. In a rare instance an employee doesn’t share an ID card, you should ask to see it. 

If you are ever uncomfortable with the person who comes to your door or the reason they give you for the visit, please call our customer service team at 877.987.2782 to have both the visit and the name of the employee confirmed before allowing entry to your home. 

At Aqua, our customers' safety is our top priority. Contact our customer service team at 877.987.2782 for more information.