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Illinois

Illinois

Serving 280,000 people, Aqua Illinois is committed to providing safe and reliable water and wastewater services to 14 counties.

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Since the first pipe was laid in 1886, we’ve been dedicated to improving infrastructure. Learn about the projects we have going on around the country.

Info for Low Income Customers

“Low Income Customer” means a residential customer who has qualified under the income criteria of Section 6 of the Energy Assistance Act of 1989.

Aqua Aid

Aqua Aid is an assistance program that provides grants to customers in need. It is funded through generous donations by our Aqua customers. Visit our Aqua Aid page to request assistance or to make a tax-deductible donation.

Customer Assistance Program (CAP)

The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

 

Updated January 19, 2024 -- Aqua Illinois continues to work around the clock to address water pressure issues in the Danville community. We’ve corrected the equipment malfunction at our Danville water treatment plant, caused by the extreme temperatures in the region over the past week. Our operations are stabilized - we’re seeing increased water pressure in our plant, in readings we’re taking across the system, and through feedback from our customers. We anticipate that pressure will continue to improve over the weekend. We are still filling our reserves to increase pressure, which will take some time. We’re working on ways we can speed up the process and we ask customers to continue conserving water to help expedite our return to normal water levels. Once water pressure increases to an acceptable level, we can begin the process of working with the Illinois EPA to lift the precautionary boil water notice in effect for a number of previously notified Danville customers. We apologize for the inconvenience, and we will continue to keep customers and city officials updated. To get more information, customers can sign up for WaterSmart alerts to receive calls, texts and emails on the status of your water service and visit our online disruption map updated with the latest information. Both can be found on our Service Alerts page on the Aqua website via the link below.


Oak Run, IL Infrastructure Project

Aqua Illinois Revitalizes Iconic Knox County Elevated Water Tank, Water Treatment Plant

Renovations improve water quality, safety and efficiency for Oak Run community

Oak Run, Ill. (August 7,2024) – Aqua Illinois proudly announces the completion of a comprehensive water infrastructure project in Oak Run. This initiative not only ensures the continued reliability, safety and appearance of the landmark elevated water tank but also involves the modernization of the local water treatment plant.

The project encompassed several key improvements to the water tank:

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762 West Lancaster Ave., Bryn Mawr, PA 19010
877.987.2782
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