Aqua tests and treats drinking water to reduce the chance of contamination by metals such as lead and copper, to ensure compliance with state and federal drinking water standards. Discovery how we keep your water lead-free.

Aqua tests the water at our treatment plants and schedules tap sampling and tests in potential high-risk areas to comply with the U.S. Environmental Protection Agency’s (EPA) lead and copper rule.

You can always view your community’s test results in our annual water quality reports produced for every water system we own and operate. Explore our water quality and safety standards.

• State Corporation Commission
• Virginia Department of Environmental Quality
• Virginia Department of Health

Aqua VA Shut off Procedures:

• Aqua VA will not begin disconnection procedures until an account is 45 days in arrears
• Aqua VA will not terminate residential service for nonpayment when the forecasted temperature is;
  • at or above 92 degree Fahrenheit within the 24 hours following the scheduled disconnection
  • at or below 32 degrees Fahrenheit within the 24 hours following the scheduled disconnection
• Termination for residential nonpayment of bills or fees will not happen on Fridays, weekends, state holidays, or the day immediately preceding a state holiday  
• Let us know if someone living in your home is seriously ill or has a medical condition. We will not shut off your service provided you provide a medical certification by a licensed physician, nurse practitioner or physicians assistant and make some equitable arrangements to pay your current bills for service. Call us at 877-987-2782 to let us know about your medical emergency. 

Procedimientos de apagado del Aqua VA:

• Aqua VA no comenzará los procedimientos de desconexión hasta que una cuenta tenga 45 días de atraso
• Aqua VA no cancelará el servicio residencial por falta de pago cuando la temperatura prevista sea;
  • a 92 grados Fahrenheit o más dentro de las 24 horas siguientes a la desconexión programada
  • a 32 grados Fahrenheit o menos dentro de las 24 horas siguientes a la desconexión programada
• La terminación por falta de pago de facturas o tarifas no ocurrirá los viernes, fines de semana, feriados estatales o el día inmediatamente anterior a un feriado estatal.
• Infórmenos si alguien que vive en su casa está gravemente enfermo o tiene una condición médica. No cortaremos su servicio siempre que proporcione una certificación médica de un médico, enfermero practicante o asistente médico con licencia y haga algunos arreglos equitativos para pagar sus facturas actuales por el servicio. Llámenos al 877-987-2782 para informarnos sobre su emergencia médica. 

• Virginia Leak Adjustment Form

Aqua Grease Trap Inspection Program FAQs