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Pennsylvania

Pennsylvania

Serving 1.5 million people, Aqua Pennsylvania is committed to providing safe and reliable water and wastewater services to 32 counties across the state.

Secondary Description

Since 2013 Aqua has been diligently monitoring and filtering PFAS in Pennsylvania to ensure our customers receive the safest water possible.

Aqua Aid Pennsylvania

Aqua Aid is an assistance program that provides grants to customers in need. It is funded through generous donations from Essential shareholders and Aqua Pennsylvania customers. Visit our Aqua Aid page to request assistance.

Aqua Leak Repair Program

Aqua Pennsylvania’s Leak Repair Program helps customers who are struggling financially and have a water leak in their home.

Customer Assistance Program (CAP)

The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

Get a Free Water Conservation Kit

Pennsylvania customers enrolled in CAP may be eligible to get a free water-saving conservation kit delivered right to your door.

Aqua Pennsylvania’s Long-Term Infrastructure Investment Strategy Strengthens Systems Reliability for Fall and Winter

Aqua highlights sustained investments in infrastructure and customer preparedness to deliver year-round safe and reliable service 

Autumn has arrived and as communities observe National Preparedness Month, Aqua Pennsylvania employees remain hard at work on essential projects to deliver safe and reliable service throughout the fall and winter.

September 11, 2025 -- This is an important follow up notice about your water from Aqua for customers of the Venango Water System.  The boil water advisory for your system has been lifted.

Based on test results received for samples collected after the presence of coliform bacteria in initial samples collected from bulk water trucks that supplement water supply in the system. Aqua issued this out of abundance of caution as additional samples were collected and you no longer need to boil water for consumption.  Call 877.987.2782 for more information.


September 8, 2025 -- This is an important notice from Aqua sent September 8th to customers in the Venango water system.  

Aqua has issued a boil water advisory due to the presence of coliform bacteria in initial samples collected from bulk water trucks that supplement water supply in the system.  

Aqua is issuing this notice out of an abundance of caution as additional samples are being collected. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice.  Bring water to a boil, boil it for 2 minutes and let it cool before use. 

We will notify you as soon as it is no longer necessary to boil your water.  We apologize for any inconvenience and thank you for your cooperation. 

Please call Aqua at 877.987.2782 if you have any questions. 

Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.  

Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership. 

The advisory in full can be viewed here


Public Input Hearing: Greenville Municipal Water Authority

In Re: A-2024-3049015

Application of Aqua Pennsylvania, Inc.

Pursuant to Sections 1102 and 1329 of the Public Utility Code For: (1) Approval of its Acquisition of the Water System Assets of the Greenville Municipal Water Authority situated within the Borough of Greenville, Hempfield Township, and West Salem Township, Mercer County, Pennsylvania; (2) Approval of the right to begin to offer, render, furnish and supply water service to the public in the Borough Of Greenville, Hempfield Township, and West Salem Township, Mercer County, Pennsylvania; and (3) An order approving the acquisition that includes the ratemaking rate base of the Water System Assets pursuant to Section 1329(C)(2) of the Public Utility Code.

Request for approval of contracts, including assignments of contracts, between Aqua Pennsylvania, Inc., and the Municipal Authority of the Borough of Greenville, pursuant to Section 507 of the Public Utility Code.

In-Person Public Input Hearing Notice

This is to inform you that In-Person Public Input Hearings on the above-captioned case will be held as follows:                                                                   

Type:

In-Person Public Input Hearings

Date(s):Thursday, September 18, 2025

 
Times:

1:00 PM and 6:00 PM

Presiding:

Administrative Law Judge Katrina L. Dunderdale

Location:

Borough Municipal Building

Borough Council Chamber (1st Floor)

125 Main Street

Greenville, PA 16125

Pre-registration is encouraged but not required.

If you wish to testify at one of the in-person public input hearings, you may pre-register by 4:00 PM on Wednesday, September 17, 2025. Individuals will testify in the order in which they pre-register. You may pre-register by email or by phone.

To pre-register by email, please email Judge Dunderdale’s legal assistant, Kayla Loukas, at kloukas@pa.gov, and provide: (1) your first and last name, (2) the date and time of the hearing at which you wish to testify, (3) the phone number you will be using to call into the public input hearing, and (4) if you require an interpreter to participate in the hearing, the language of the interpreter.

To pre-register by phone, please call Judge Dunderdale’s office at 412.565.3550 and leave a message providing: (1) your first and last name, (2) the date and time of the hearing at which you wish to testify, (3) the phone number you will be using to call into the public input hearing, (4) a phone number where you can be reached prior to the hearing if we need to contact you, (5) your email address, if you have one, and (6) if you require an interpreter to participate in the hearing, the language of the interpreter.

If you need assistance pre-registering to testify, you may have someone register for you, but they will need to provide us all the information listed above. Additionally, if more than one person in your household would like to testify, one person may pre register for other individuals in the same household, but we will need the information for each individual.

Requests for Interpreters: If you require an interpreter, please pre-register as soon as possible. If you register too close to the hearing date, we may not have enough time to arrange for an interpreter. If you request an interpreter, we will make every reasonable effort to have one present.

TTY-based Telecommunications Relay Service number for persons who are deaf or hearing-impaired is: 711

If you intend to present any documents or exhibits at the hearing, you must email one (1) copy to the Presiding Officer via their Legal Assistant, Kayla Loukas, at kloukas@pa.gov and one (1) copy each must be sent to every other party. All copies must be received at least five (5) business days before the hearing. Proposed exhibits should be properly pre-marked for identification purposes.

Pre-registration is encouraged by 4:00 PM on Wednesday, September 17, 2025.

QUESTIONS? The Pennsylvania Office of Consumer Advocate (OCA) represents the interests of utility customers before the PUC. If you have questions about the public input hearings or the Company’s requested rate increase, please contact the OCA toll free on 800.684.6560 or by email at consumer@paoca.org 


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Aqua: An Essential Utilities Company
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© 2025 Essential Utilities, Inc. All Rights Reserved
762 West Lancaster Ave., Bryn Mawr, PA 19010
877.987.2782
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