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Pennsylvania

Pennsylvania

Serving 1.5 million people, Aqua Pennsylvania is committed to providing safe and reliable water and wastewater services to 32 counties across the state.

Secondary Description

Since 2013 Aqua has been diligently monitoring and filtering PFAS in Pennsylvania to ensure our customers receive the safest water possible.

Aqua Aid Pennsylvania

Aqua Aid is an assistance program that provides grants to customers in need. It is funded through generous donations from Essential shareholders and Aqua Pennsylvania customers. Visit our Aqua Aid page to request assistance.

Aqua Leak Repair Program

Aqua Pennsylvania’s Leak Repair Program helps customers who are struggling financially and have a water leak in their home.

Customer Assistance Program (CAP)

The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

Get a Free Water Conservation Kit

Pennsylvania customers enrolled in CAP may be eligible to get a free water-saving conservation kit delivered right to your door.

Mandatory Water Conservation for Aqua Pennsylvania customers served by our Roaring Creek Water Plant

Due to the extended period of dry weather, effective immediately, Aqua Pennsylvania is implementing Mandatory Water Conservation measures for all customers served by our Roaring Creek Water Plant in the following communities: 

Northumberland County: 

  • City of Shamokin, Coal Township, Kulpmont Borough, Mt. Carmel Township, Ralpho Township, Zerbe Township 

Columbia County: 

  • Conyngham Township, Centralia Borough 

Schuylkill County: 

  • Butler Township, Gordon Borough, Girardville Borough 

We find these stricter measures are necessary based on current and expected continued dry weather conditions for the foreseeable future. Your cooperation is critical to helping us ensure an adequate water supply. 

To be clear, this mandatory conservation applies to all NONESSENTIAL residential water use. 

You can find a full press release with more information and conservation tips here.  


Aqua Pennsylvania Customers: Possible slightly salty water

January 9, 2026 - Aqua Pennsylvania customers might notice that their drinking water has a slightly salty taste. This change is largely attributed to the runoff of road salts used on roadways, parking lots, and other treated surfaces in response to winter storms and icing conditions. Road salts are typically made up of a combination of sodium, chloride and calcium, all of which are naturally occurring and can be found in drinking water on any given day. The Environmental Protection Agency (EPA) and the Pennsylvania Department of Environmental Protection (DEP) do not have drinking water standards for either sodium or calcium. EPA and DEP have a secondary standard for chloride, however, secondary standards are not considered to have any public health risks. Barring additional salting of roads, the salty taste in the water should pass within a few days. We thank our customers for their patience and understanding. 


Aqua Pennsylvania’s Long-Term Infrastructure Investment Strategy Strengthens Systems Reliability for Fall and Winter

Aqua highlights sustained investments in infrastructure and customer preparedness to deliver year-round safe and reliable service 

Autumn has arrived and as communities observe National Preparedness Month, Aqua Pennsylvania employees remain hard at work on essential projects to deliver safe and reliable service throughout the fall and winter.

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Aqua: An Essential Utilities Company
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© 2026 Essential Utilities, Inc. All Rights Reserved
762 West Lancaster Ave., Bryn Mawr, PA 19010
877.987.2782
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