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Pennsylvania

Pennsylvania

Serving 1.5 million people, Aqua Pennsylvania is committed to providing safe and reliable water and wastewater services to 32 counties across the state.

Secondary Description

Since 2013 Aqua has been diligently monitoring and filtering PFAS in Pennsylvania to ensure our customers receive the safest water possible.

Aqua Aid Pennsylvania

Aqua Aid is an assistance program that provides grants to customers in need. It is funded through generous donations from Essential shareholders and Aqua Pennsylvania customers. Visit our Aqua Aid page to request assistance.

Aqua Leak Repair Program

Aqua Pennsylvania’s Leak Repair Program helps customers who are struggling financially and have a water leak in their home.

Customer Assistance Program (CAP)

The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

Get a Free Water Conservation Kit

Pennsylvania customers enrolled in CAP may be eligible to get a free water-saving conservation kit delivered right to your door.

February 19, 2026 -- A Boil Water Advisory is in effect for all Aqua Pennsylvania customers in its Shenandoah service area including Shenandoah Borough, West Mahanoy Township and Butler Township. For all updates and information on this, please click here or visit the link below. Customers can also call Aqua at 877.987.2782 if they have any questions. 


February 14, 2026: Aqua Pennsylvania’s Boil Water Advisory remains in effect for customers served by the Venango Water System. 

Bottled water is currently available for customers outside the Reno Social Hall at 104 7th Street. 

An apparent water main break has resulted in a loss of pressure in the system. Aqua crews are actively working to isolate and repair the problem. 

Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. If you have questions, please call Aqua Pennsylvania at 877.987.2782.  

You will be notified when this Boil Water Advisory is lifted.  

We thank customers for their patience and understanding as we work to resolve this issue. 

Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.  

Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership. 


February 13, 2026: Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for customers served by the Venango Water System. 

An apparent water main break has resulted in a loss of pressure in the system. If you observe pooling or flowing water in abnormal areas that may indicate leaking pipes, please call Aqua Pennsylvania at 877.987.2782. 

Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted.  

We thank customers for their patience and understanding as we work to resolve this issue. 

Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.  

Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership. 


Aqua Pennsylvania Awarded Nearly $17 Million in PENNVEST Funding for PFAS Treatment Projects in Bucks, Chester & Montgomery Counties

Funding is part of Aqua Pennsylvania’s commitment to remove “forever chemicals” to meet new federal drinking water standards; reduces associated costs for customers

 Since 2021, Aqua Pennsylvania awarded nearly $208 million in PENNVEST funding

Mandatory Water Conservation for Aqua Pennsylvania customers served by our Roaring Creek Water Plant

Due to the extended period of dry weather, effective immediately, Aqua Pennsylvania is implementing Mandatory Water Conservation measures for all customers served by our Roaring Creek Water Plant in the following communities: 

Northumberland County: 

  • City of Shamokin, Coal Township, Kulpmont Borough, Mt. Carmel Township, Ralpho Township, Zerbe Township 

Columbia County: 

  • Conyngham Township, Centralia Borough 

Schuylkill County: 

  • Butler Township, Gordon Borough, Girardville Borough 

We find these stricter measures are necessary based on current and expected continued dry weather conditions for the foreseeable future. Your cooperation is critical to helping us ensure an adequate water supply. 

To be clear, this mandatory conservation applies to all NONESSENTIAL residential water use. 

You can find a full press release with more information and conservation tips here.  


Aqua Pennsylvania Customers: Possible slightly salty water

February 11, 2026 - Aqua Pennsylvania customers might notice that their drinking water has a slightly salty taste. This change is largely attributed to the runoff of road salts used on roadways, parking lots, and other treated surfaces in response to winter storms and icing conditions. Road salts are typically made up of a combination of sodium, chloride and calcium, all of which are naturally occurring and can be found in drinking water on any given day. The Environmental Protection Agency (EPA) and the Pennsylvania Department of Environmental Protection (DEP) do not have drinking water standards for either sodium or calcium. EPA and DEP have a secondary standard for chloride, however, secondary standards are not considered to have any public health risks. Barring additional salting of roads, the salty taste in the water should pass within a few days. We thank our customers for their patience and understanding. 


Aqua Pennsylvania’s Long-Term Infrastructure Investment Strategy Strengthens Systems Reliability for Fall and Winter

Aqua highlights sustained investments in infrastructure and customer preparedness to deliver year-round safe and reliable service 

Autumn has arrived and as communities observe National Preparedness Month, Aqua Pennsylvania employees remain hard at work on essential projects to deliver safe and reliable service throughout the fall and winter.

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© 2026 Essential Utilities, Inc. All Rights Reserved
762 West Lancaster Ave., Bryn Mawr, PA 19010
877.987.2782
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