August 18, 2026 -- Aqua Pennsylvania is aware that some of our customers in the Shenandoah water system have discolored water. Aqua is working to resolve the issue by flushing the water mains throughout the area daily. Crews have also increased water quality testing. The water meets state and federal requirements. There is no need to boil water. We thank our customers for their patience and understanding. Customers can call Aqua Pennsylvania at 877.987.2782 if they have any questions. 

August 10, 2026 -- Aqua Pennsylvania is lifting a Boil Water Advisory for all customers served by the Fryburg Water Company. 

The Pennsylvania Department of Environmental Protection approved Aqua’s decision to lift the advisory. All customers can resume normal use of water.  

We thank customers for their patience and understanding as we worked to resolve this issue.  

Customers can call Aqua Pennsylvania at 877.987.2782 if they have any questions.  

Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.   

Customers are encouraged to visit https://www.aquawater.com/rhodes for more information on this receivership. 

August 6, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for all customers served by the Fryburg Water Company.  

Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted.  

Please call Aqua Pennsylvania at 877.987.2782 if you have any questions. 

We thank customers for their patience and understanding as we work to resolve this issue. 

Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.  

Customers are also encouraged to visit https://www.aquawater.com/rhodes for more information on this receivership. 

August 3, 2026 -- Aqua Pennsylvania’s Shenandoah operations recently violated a drinking water requirement. Although this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did to correct this situation. Coliforms are bacteria that are naturally present in the environment and that are used as an indicator that a potential pathway exists through which contamination (including potentially harmful, waterborne pathogens) may enter the distribution system. We detected total coliform bacteria twice within a rolling 12-month period in our distribution system. 

As a result, we were required to conduct a detailed Level 2 assessment of our system within 30 days. A Level 2 assessment is a detailed study of the water system treatment and distribution to identify potential problems and determine (if possible) why total coliform bacteria have been found in our water system. We failed to conduct the required Level 2 assessment within 30 days and have therefore violated a drinking water requirement. 

All samples collected since the event have shown no presence of total coliform bacteria in the water system. There is no evidence that the water system is experiencing a contamination problem, and DEP has not required a boil water advisory or other immediate public health action.

To view a map of the Shenandoah Water System service area, click here.

July 9, 2026 — Aqua Pennsylvania is lifting a Boil Water Advisory for all customers in the Mt. Cobb water system. 

The Pennsylvania Department of Environmental Protection approved Aqua’s decision to lift the advisory. All customers can resume normal use of water.  

We thank customers for their patience and understanding as we worked to resolve this issue.  

Customers can call Aqua Pennsylvania at 877.987.2782 if they have any questions.