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Pennsylvania

Pennsylvania

Serving 1.5 million people, Aqua Pennsylvania is committed to providing safe and reliable water and wastewater services to 32 counties across the state.

Secondary Description

Since 2013 Aqua has been diligently monitoring and filtering PFAS in Pennsylvania to ensure our customers receive the safest water possible.

Aqua Aid Pennsylvania

Aqua Aid is an assistance program that provides grants to customers in need. It is funded through generous donations from Essential shareholders and Aqua Pennsylvania customers. Visit our Aqua Aid page to request assistance.

Aqua Leak Repair Program

Aqua Pennsylvania’s Leak Repair Program helps customers who are struggling financially and have a water leak in their home.

Customer Assistance Program (CAP)

The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.

Get a Free Water Conservation Kit

Pennsylvania customers enrolled in CAP may be eligible to get a free water-saving conservation kit delivered right to your door.

Aqua Pennsylvania Begins Customer Service Line Inventory to Get the Lead Out in Shenandoah Borough

Work is part of an important program to replace lead and galvanized service lines throughout the state

As part of major efforts to replace utility and customer-owned lead and galvanized service lines across the state, Aqua Pennsylvania is in the process of conducting a service line inventory study in Shenandoah Borough, Schuylkill County. The survey allows Aqua Pennsylvania to identify and replace lead or galvanized service lines. The work started in March 2025 and is expected to continue throughout the year.

Aqua Pennsylvania continues to monitor the situation in Abington Township following the fire at SPS Technologies in Jenkintown. We are aware that some customers may have noticed their water appears slightly cloudy. Please know, the water is safe to drink. The pipes in the streets that deliver drinking water to our customers’ homes are the same pipes that service the fire hydrants used to battle the warehouse fire. The prolonged, intense movement of water used to fight the fire may stir up sediment in the pipes which can lead to cloudiness in the drinking water. This should clear up in a matter of days. We thank our customers for their patience and understanding. 


As of Sunday, September 15th at 5 p.m., Aqua Pennsylvania is lifting a Boil Water Advisory in place since Friday, September 13th impacting more than 1,100 customers in the Mercer community served by the Shenango Valley Water System. Customers can resume normal use of water after our test samples showed no danger to drinking water in this area. We thank customers for their patience and understanding as we worked to resolve this issue. Please call Aqua at 877.987.2782 if you have any questions. Customers are also encouraged to sign up for our WaterSmart alerts at the link below or view our disruption map at aquawater.com to be alerted about future disruptions.


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© 2026 Essential Utilities, Inc. All Rights Reserved
762 West Lancaster Ave., Bryn Mawr, PA 19010
877.987.2782
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