Serving 1.5 million people, Aqua Pennsylvania is committed to providing safe and reliable water and wastewater services to 32 counties across the state.
Since 2013 Aqua has been diligently monitoring and filtering PFAS in Pennsylvania to ensure our customers receive the safest water possible.
Aqua Aid is an assistance program that provides grants to customers in need. It is funded through generous donations from Essential shareholders and Aqua Pennsylvania customers. Visit our Aqua Aid page to request assistance.
Aqua Pennsylvania’s Leak Repair Program helps customers who are struggling financially and have a water leak in their home.
The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.
Pennsylvania customers enrolled in CAP may be eligible to get a free water-saving conservation kit delivered right to your door.
Funding is part of Aqua Pennsylvania’s commitment to provide safe, reliable drinking water and reduce associated customer costs
Work is part of an important program to replace lead and galvanized service lines throughout the state
As part of major efforts to replace utility and customer-owned lead and galvanized service lines across the state, Aqua Pennsylvania is in the process of conducting a service line inventory study in Shenandoah Borough, Schuylkill County. The survey allows Aqua Pennsylvania to identify and replace lead or galvanized service lines. The work started in March 2025 and is expected to continue throughout the year.
Aqua Pennsylvania continues to monitor the situation in Abington Township following the fire at SPS Technologies in Jenkintown. We are aware that some customers may have noticed their water appears slightly cloudy. Please know, the water is safe to drink. The pipes in the streets that deliver drinking water to our customers’ homes are the same pipes that service the fire hydrants used to battle the warehouse fire. The prolonged, intense movement of water used to fight the fire may stir up sediment in the pipes which can lead to cloudiness in the drinking water. This should clear up in a matter of days. We thank our customers for their patience and understanding.
Latest PFAS treatment system in Bucks County puts Aqua in full compliance with Pennsylvania’s PFAS water quality standards; underscores company’s dedication to remove "forever chemicals"
December 17, 2024 -- Aqua Pennsylvania has issued a continuation of the Boil Water Advisory that was already in effect for customers served by the Plumer Water Company in Venango County. Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission. Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
As of Sunday, September 15th at 5 p.m., Aqua Pennsylvania is lifting a Boil Water Advisory in place since Friday, September 13th impacting more than 1,100 customers in the Mercer community served by the Shenango Valley Water System. Customers can resume normal use of water after our test samples showed no danger to drinking water in this area. We thank customers for their patience and understanding as we worked to resolve this issue. Please call Aqua at 877.987.2782 if you have any questions. Customers are also encouraged to sign up for our WaterSmart alerts at the link below or view our disruption map at aquawater.com to be alerted about future disruptions.
August 2, 2024 -- Honesdale, PA customers -- Aqua Pennsylvania crews are aggressively responding to an equipment failure in our Honesdale service area which is causing issues with discolored water. Our test samples show there is no danger in drinking the water.If customers experience discolored water, the following steps can be taken: Let the water run for 5 minutes to see if it clears OR DO NOT use the water for 45 minutes to see if the water clears. If desired, bottled water is available for customers in the affected area on weekdays between 8:30 a.m. and 4:00 p.m. at Aqua’s Administrative Office 1775 N. Main Street, Honesdale, PA 18431. We advise customers not to launder clothes until the issue is resolved. We apologize for any inconvenience and appreciate our customers’ patience and understanding while we work to resolve this issue. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.
Project Underway to Replace Customer Lead and Galvanized Service Lines in Bradford County, Pennsylvania
In a major improvement for residents in Athens Borough, Aqua Pennsylvania kicked off a project to replace customer-owned lead and galvanized service lines for hundreds of people. Service lines are pipes running from roughly the curb line to homes and businesses. Aqua already treats drinking water for corrosion control, but replacing these aging pipes is an extra step in mitigating the risk for customers.
The treatment system installation highlights Aqua’s ongoing commitment to remove “forever chemicals”
Construction project will result in upgraded operations at the plant, improving service and reliability for customers in Northwestern Pennsylvania and parts of Trumbull County, Ohio
