Serving 280,000 people, Aqua Illinois is committed to providing safe and reliable water and wastewater services to 14 counties.
Since the first pipe was laid in 1886, we’ve been dedicated to improving infrastructure. Learn about the projects we have going on around the country.
“Low Income Customer” means a residential customer who has qualified under the income criteria of Section 6 of the Energy Assistance Act of 1989.
Aqua Aid is an assistance program that provides grants to customers in need. It is funded through generous donations by our Aqua customers. Visit our Aqua Aid page to request assistance or to make a tax-deductible donation.
The Aqua Customer Assistance Program (CAP) is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.
Update for Aqua Illinois Customers in the Timber Ridge Water System, Matteson Illinois:
November 14, 2025 -- This is an important follow up notice about your water from Aqua for customers of the Timber Ridge System. The boil water advisory for your system has been lifted.
You can resume normal use of your water.
Call 877.987.2782 for more information.
Alert for Aqua Illinois Customers in the Timber Ridge Water System, Matteson Illinois:
This is an important follow up notice sent November 13, 2025 to customers in the Timber Ridge Water System, Matteson Illinois.
Aqua experienced low chlorine residuals in your system on November 11, 2025 and out of an abundance of caution a boil water advisory was put into effect. We are actively working to resolve the issue and restore the chlorine residual levels.
We expect to receive the results of samples as early as November 14, 2025. Once we have the results, we will be able to advise if a lift on the boil water advisory will take place.
In the meantime, Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for five minutes and let it cool before use.
We apologize for any inconvenience and thank you for your cooperation.
Customers with questions can call our customer service team at 877.987.2782.
The iron removal filters and system upgrades will help boost reliability and enhance water quality.
Aqua Illinois is proud to announce the completion of a water treatment and elevated tank improvement project in our Eastwood Manor system. The tank improvements included repairs, structural improvements, removing sediment from the interior, and washing the interior and exterior. The water treatment plant improvements include building renovations, chemical feed equipment replacements, and the installation of an iron filtration system to improve water quality for our customers.
Income-eligible customers are encouraged to apply for monthly discounts to save on water and wastewater bills
Aqua Illinois, an Essential Utilities company, today launched its new Customer Assistance Program (CAP) to help income-eligible customers save on water and wastewater bills. Qualifying customers can receive a 70% discount on their water and wastewater usage. The year-round program will be administered in partnership with Dollar Energy Fund (DEF).
Danville Treatment Plant Optimization System Among a Select Group to Receive Directors Award
July 21, 2024 -- Aqua Illinois has successfully repaired a water main break on a transmission main leading to the water tower, which had impacted the water recharging process in Hawthorn Woods. While water service was not disrupted to customers in the Village of Hawthorn Woods, Village of Kildeer, and Lake County, a 24-hour water boil advisory has been issued as a precautionary measure. Aqua is currently conducting water testing, and the advisory will be lifted once samples are confirmed safe. Customers in the affected areas are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation. To boil water, bring it to a boil for five minutes and let it cool before use. We will provide updates directly to customers regarding the lifting of the Boil Water Advisory through our WaterSmart Alerts. Customers can sign up for WaterSmart Alerts by visiting the link below.
July 9, 2024 -- Aqua Illinois has resolved a water main break impacting water service within the Village of Bradley, City of Kankakee, and Village of Bourbonnais, restoring pressure and water service to affected homes. Following an incident involving a construction company striking the water main, 6-8 homes experienced a temporary loss of water service, which has now been restored. As a precaution, these homes are under a 48-hour boil water advisory. Additionally, approximately 5,100 customers in surrounding areas experienced low water pressure, with normal pressure now restored. A 48-hour boil water advisory is also in place for these customers until further notice. Aqua is conducting water testing, and once samples are deemed safe, the boil water advisory will be lifted. Customers within the impacted areas are instructed to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation. Bring water to a boil, boil it for five minutes and let it cool before use. We will update customers directly as we lift Boil Water Advisories through our WaterSmart Alerts. Customers can sign up for WaterSmart Alerts at the link below.
January 30, 2024 at 5:45 p.m. CST -- Over the past few hours, Aqua Illinois has lifted the Boil Water Advisory in our Kankakee system which includes Kankakee, Bradley, Bourbonnais, Grant Park, Manteno, Aroma Park, and Limestone. The decision to end the boil water notice was made after two rounds of testing at over 50 locations. The results of the more than 100 tests, taken 24 hours apart, have conclusively shown that water quality meets standards. Thank you for your patience as we worked to restore clean, safe, reliable water to the community.
Sent January 28, 2024 to customers in Kankakee, Bradley, Bourbonnais, Grant Park, Manteno, Aroma Park, Limestone -- The rapid thaw and heavy rains this week in the Kankakee/University Park region have caused operational challenges in our water plant and distribution system that we’re working hard to address. As a result of increased turbidity (rocks and sediment from our source water based on high flow) in the plant, we are required to issue a Boil Water Notice that impacts customers in the following areas: Kankakee, Bradley, Bourbonnais, Grant Park, Manteno, Aroma Park, Limestone. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for five minutes and let it cool before use. We will notify you as soon as it is no longer necessary to boil your water. See the full notice at the link below. We apologize for any inconvenience and thank you for your cooperation. Please contact Aqua Customer Service at 877-987-2782 with any questions or concerns.
January 22, 2024 at 4:45 p.m. CST -- Over the past few hours, we have lifted the remaining precautionary Boil Water Advisories in our Danville system. While we did not see any water quality issues in our system, our testing in partnership with the Illinois Environmental Protection Agency is an important step to ensure the safety of our water. While water pressure continues to improve, we’re asking customers to continue to conserve water so that service returns to normal operating pressure across the system as quickly as possible. We will provide an update when we are back to normal operating levels. Thank you to our customers and community leaders for their patience and partnership as we resolved our operational challenges, and to our Aqua Illinois team who worked around the clock to restore clean, safe, reliable water to the community.
